Quality Assistant

Description

Job Summary: Join us to create incredible experiences for our customers as a Quality Assistant, conducting customer satisfaction surveys and recording feedback for continuous improvement. Key Highlights: 1. Passion for customer service 2. Work at a large company 3. Create beautiful experiences for customers Are you passionate about customer service? Would you like to work at a large company? Then join us in creating beautiful experiences for our customers! Apply now for our Quality Assistant opportunity. We would love to meet you! **Responsibilities and Duties:** Conduct customer satisfaction surveys via telephone after vehicle pickup and workshop services; Record survey results in the system and open RAC (Corrective Action Request) records and internal commendations when positive customer feedback is received; Send survey results to New Vehicle Sales Managers and Technical Assistance Manager; Forward information regarding customer-reported inconveniences to the responsible departments; Perform other related tasks assigned by your immediate management. **Requirements and Qualifications:** Completed high school education; Experience in customer service; Proficiency in Microsoft Office Suite; Knowledge of the automotive sector—including products and processes—is a plus. **Work Location:** Contagem \- MG **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM **Salary:** R$ 1\.800,00 **Benefits:** Transportation allowance; Meal allowance; Health insurance; Dental insurance; Life insurance, with no deduction from the employee; Various partnerships and agreements (universities, language schools, etc.); "Welcome Baby" Program; "I Recommend Roma" Program; SESC partnership offering access to theaters, hotels, excursions, and other activities; Discounts on products and services offered by Group companies. **Minimum Education Level:** High School (Secondary Education)