Customer Service

Description

Job Summary: We are seeking a Customer Service Representative to strengthen customer relationships and ensure an agile, humanized, and efficient experience. Key Highlights: 1. Acting as a bridge between customers and the sales team 2. Focusing on customer relationships and satisfaction 3. Opportunity to develop communication and organizational skills We are looking for a Customer Service Representative to strengthen our relationship with customers and ensure an agile, humanized, and efficient service experience. The professional will be responsible for the initial contact, support, and follow-up with customers, acting as a bridge between customers and the sales team. Responsibilities Provide customer service via telephone and WhatsApp. Build and maintain close, professional relationships with customers. Conduct satisfaction surveys and record feedback. Identify customer needs, questions, and requests, providing appropriate support. Forward opportunities and relevant information to the sales team. Maintain updated records in the system and track customer follow-ups. Ensure a positive experience aligned with the company's quality standards. Requirements Strong verbal and written communication skills. Ability to interact effectively with people and build relationships. Organizational skills and proactivity. Prior customer service experience (preferred). Basic knowledge of WhatsApp Business and telephone calls. Preferred Qualifications Experience in customer service within vehicle protection or service companies. Customer retention and post-sales skills. Ability to identify opportunities for service improvement. Job Type: Internship Contract Duration: 12 months Compensation: R$1\.200,00 per month Benefits: * Transportation allowance