Receptionist

Description

Job Summary: Responsible for initial customer service, both in-person and digital, providing support in occupational health and workplace safety, ensuring an organized workflow and humanized service. Key Highlights: 1. Efficient and courteous customer service through various channels. 2. Occupational health and safety support, with a focus on humanized service. 3. Execution of administrative support tasks and cash register closing. Position Summary: Responsible for initial customer service at the clinic, both in-person and via digital channels, providing support in occupational health and workplace safety processes. Acts as the liaison between customers and internal departments, ensuring organized information flow and efficient, humanized service. * Handling customer inquiries via telephone, e\-mail, WhatsApp, and in-person, ensuring efficient and courteous reception; * Scheduling and receiving customers for admission, periodic, dismissal, and other occupational health-related examinations; * Providing humanized and efficient customer service, clarifying doubts and offering guidance on occupational procedures and examinations; * Directing requests and documentation to responsible departments (medical, safety technician, administration, etc.); * Assisting in controlling and issuing ASOs (Occupational Health Certificates), verifying required documentation; * Performing administrative support tasks, such as organizing medical records, completing forms, and archiving documents; * Conducting cash register closing, including verification of amounts, issuance of receipts, and recording financial transactions; * Contributing to the organization and smooth operation of the reception area, maintaining a welcoming and professional environment. * Ensuring maintenance of facilities by identifying and reporting repair needs. * Carrying out tasks as assigned by the manager.