SENIOR IT INFRASTRUCTURE ANALYST

Description

Job Summary: As a Senior IT Infrastructure Analyst, you will serve as a reference point for stable and efficient technology environments, applying both technical and strategic vision to support operations and drive the evolution of IT infrastructure. Key Highlights: 1. Remote work 2. Access to cutting-edge technologies 3. Customer-centric and innovative culture SGA supports mission-critical corporate systems for medium- and large-sized enterprises. Our purpose is to redefine the market standard for digital efficiency by elevating technological care to the level of strategic priority—through Cloud-Smart, Secure-Always, and AI-Ready practices. We sustain the digital foundation that enables enterprises to operate with stability, efficiency, and security—today and in the future. Our Senior IT Infrastructure Analyst is the go-to expert for ensuring stable, secure, and efficient technology environments for our clients. You’ll apply technical and strategic insight to support operations and advance IT infrastructure. In practice, you’ll be responsible for administering, implementing, and optimizing infrastructure environments—ensuring availability, performance, and security—while also supporting clients in evolving their technology environments. **Proficiency in English is required for this position!** **Here’s what you’ll get:** * Remote work; * Flexible benefits of BRL 1,200/month; * Health insurance; * Dental insurance; * Gympass; * Viva Psychology; * Conexa (telemedicine); * Profit-sharing program (PLR); * Equity Program (Phantom Shares); * SESC membership; * Partnerships for learning new languages; * Development-oriented culture (1:1 meetings, feedback, Personal Development Plans); * Access to cutting-edge technologies; * A purpose-driven team; * A customer-centric and innovative culture; * An exceptional work environment. **Responsibilities:** * Implement and administer Linux operating systems (SUSE, RHEL, Oracle Linux). * Manage server virtualization platforms (VMware vSphere, ESXi, vCenter, and Microsoft Hyper‑V), including: Provisioning, tuning, and troubleshooting VMs; configuring HA/DRS, vMotion, Storage vMotion, templates, and datastores. * Implement, operate, and maintain storage systems (block/file/object) and SAN (zoning, LUNs, multipath, HBA, iSCSI/FC), ensuring performance, resilience, and data security. * Manage server and storage infrastructure capacity. * Automate tasks using Shell Script—and preferably Ansible and Terraform. * Plan, implement, and sustain infrastructure solutions (on-premises and hybrid), including upgrades, migrations, patches, and automations. * Create and maintain technical documentation (diagrams, procedures, runbooks) and operational knowledge bases (KBs). * Resolve critical incidents, lead root cause analysis (RCA), and implement preventive actions. * Perform routine performance monitoring and integrity checks (health checks) across the environment. * Handle incident queues and service requests. * Improve server infrastructure. * Administer containers on OpenShift and AKS. * Collaborate with development, security, and operations teams to ensure high-quality, predictable delivery. **Requirements:** * Solid production experience administering Linux. * Advanced English (able to lead technical calls and interpret complex documentation). * Practical experience with Linux clusters (e.g., Pacemaker). * Strong expertise in VMware vSphere/ESXi/vCenter (HA, DRS, vMotion, storage integrations). * Experience with Microsoft Hyper‑V (failover cluster, Live Migration, VMM). * Enterprise-grade storage systems (NetApp/DELL/Pure/IBM/etc.) and SAN (FC/iSCSI, zoning, LUNs, multipath). * Hands-on experience implementing projects and providing ongoing support (including 24x7 operations via shift/on-call rotation, where applicable). * Solid understanding of foundational infrastructure components (VLAN, DNS, NTP, DHCP). * Experience developing scripts (e.g., PowerShell, Bash, etc.). * Familiarity with ITIL practices (Incident, Problem, Change Management). **Nice-to-have qualifications:** * Cloud knowledge (AWS/Azure/GCP) * Terraform (infrastructure-as-code) and CI/CD for infrastructure. * Certifications such as Linux, VMware VCP, or Cloud (e.g., AZ‑104\).