Supervisor

Description

Job Summary: Supervise the execution of service provision contracts, monitor operational teams, ensure compliance with SLAs, and handle conflict resolution and client negotiations. Key Highlights: 1. Experience in operational supervision or management of outsourced contracts 2. Strong communication and leadership skills 3. Experience in conflict resolution and client negotiations Responsibilities * Supervise the execution of service provision contracts; * Monitor operational teams at workstations; * Ensure compliance with contractual clauses and SLAs; * Conduct technical visits and periodic inspections; * Manage work schedules, absences, workstation coverage, and team performance; * Serve as the liaison between the client and the contracted company; * Prepare operational reports and performance indicators; * Monitor employee documentation and contracts; * Handle conflict resolution and client negotiations; * Ensure compliance with safety and quality standards; * Support hiring, training, and onboarding processes; * Monitor productivity and service quality. Requirements * Bachelor's degree in Administration, Management, or related fields (preferred); * Experience in operational supervision or management of outsourced contracts; * Knowledge of team management and customer service; * Intermediate Microsoft Office proficiency; * Strong communication and leadership skills; * Willingness to travel, conduct external visits, and undertake business trips. Differentiators * Experience in facilities management, cleaning, security, or concierge companies; * Familiarity with operational performance indicators; * Driver's license category B. Competencies * Leadership; * Organization; * Proactivity; * Problem solving; * People management; * Interpersonal communication. Compensation: R$3.000,00 - R$5.000,00 per month Benefits: * Fuel allowance * Company mobile phone * Meal voucher * Transportation voucher Work Location: On-site