PL Support Technician

Description

Job Summary: We are seeking a PL Support Technician to provide user support, technical assistance, preventive and corrective maintenance, and incident management, promoting best practices and excellence. Key Highlights: 1. User support and technical assistance. 2. Desktop and laptop maintenance. 3. Opportunity for professional growth. Dear candidate, We at Brasif Máquinas are looking for a PL Support Technician to join our team. The position requires expertise in user support, delivering technical assistance to users, performing preventive and corrective maintenance on desktops and laptops, and handling user-submitted incidents. Document all interactions with users and reported technical incidents via the ticketing tool; Problem Resolution: Ability to resolve technical issues quickly and effectively. Clear and effective communication: Ensure clear and effective communication with users, explaining technical procedures in simple terms; Serve as a technical reference point for decision-making, promoting best practices; Participate in support team meetings; Maintain excellence in support services delivered by the BH branch support team and other branches. Prerequisites: Knowledge of structured cabling networks, assembly and maintenance of IT equipment. Office 365, Windows 10 and 11, remote access tools, ticketing system, and terminology. To apply for this position, proven experience in user support and technical assistance is required. Additionally, knowledge of preventive and corrective maintenance of desktops and laptops is required. If you identify with the required skills and are interested in joining our team, please send us your updated resume. Brasif Máquinas offers a challenging and rewarding work environment where you will have the opportunity to grow professionally and contribute to our company’s success. We look forward to hearing from you. Brasif Máquinas Recruitment Team. Minimum Education Level: Bachelor's Degree Desired Education: * Computer Science, Bachelor's Degree * On-site meal benefit * Health insurance * Transportation allowance * Wellhub \- Gympass * Life insurance