RESERVATIONS AGENT - BH

Description

Job Summary: Customer service focused on excellence and agile resolution of requests, managing reservations, auditing channels, and clarifying inquiries about the hotel chain's services. Key Highlights: 1. Multichannel customer service focused on excellence 2. Reservation management and auditing in internal systems and channels 3. Clarification of inquiries regarding availability and services **Job Description:** ---------------------- Provide customer service via telephone, e-mail, digital channels, and in person, with emphasis on service excellence and agile resolution of submitted requests; Enter and update reservations in internal systems (e.g., CMNET), ensuring accurate information availability; Monitor the reservation availability grid daily via the CMNET system; Interpret reservation vouchers, correctly entering data into the system and auditing channels (websites, e-mails, OTAs, Omnibees) to ensure reservation compliance and accuracy; Clarify customer inquiries regarding availability, rates, offered services, and locations of hotels within the chain via the call center; Conduct daily audits of OFF portals, OTAs, and Omnibees according to the assigned unit; **Desired Qualifications:** -------------------------- * Completed high school education (technical or higher education in Hospitality, Tourism, or related fields preferred); * Prior experience in reservations, front desk, customer service, or sales is a plus; * Proficiency in office tools (MS Office: Word, Excel, Outlook). * Excellent verbal and written communication skills. * Organizational skills and attention to detail. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- Transportation Allowance; Meal Allowance: BRL 400.00; Gympass/Wellhub; Mediquo \- Telemedicine; Day Off \- Birthday; University Partnerships \- Estácio and Anhanguera; Language Allowance; Accommodation Discount, among others. **Work Location:** ---------------------- SAMBA HOTEIS \- BELO HORIZONTE **Working Hours:** ------------------------ To be determined **Additional Information:** --------------------------- Work schedule: To be determined.