IT Support Technician

Description

Job Summary: Responsible for providing first-level support to platforms and users, analyzing operational issues, and delivering technical support via telephone. Key Highlights: 1. First-level support for platforms and users 2. Analysis of operational issues 3. Technical support via telephone Experience 6 months of experience in the field or related areas Education Completed High School Qualifications Not specified Knowledge Technical training in IT is desirable; basic knowledge of hardware, software, and telephony equipment; familiarity with TCP/IP. Note: Experience may be substituted by Education Responsibilities Responsible for first-level support to the company's platforms and users; Analyze operational problems; Provide telephone-based support; Understand the technical requirements of requested services; Perform duties according to technical knowledge of the service. Minimum Education: Technical Course * Life insurance, partnerships with universities and Gympass, career development plan * Health and dental insurance, * Meal allowance, transportation allowance