Technical Support Analyst

Description

Job Summary: The professional will handle IT incidents and service requests, manage equipment, and serve as an interface between users and vendors, ensuring traceability of all activities. Key Highlights: 1. Handling IT incidents and service requests, ensuring SLA compliance 2. Providing support and configuration for operating systems and devices 3. Acting as an interface between users, vendors, and internal IT teams **Responsibilities and Duties:** Handle IT incidents and service requests via ticketing system, ensuring SLA compliance; Install, configure, and maintain operating systems and equipment (desktops, notebooks, and mobile devices); Update and manage the IT asset inventory, ensuring data accuracy; Provide support for configuration and installation of network devices such as switches and access points; Support IT environment changes (changes), including execution and impact mitigation; Provide in-person user support (walk\-in), proactively identifying and resolving issues; Manage shipping, receiving, and logistics of IT equipment (courier services and asset movement); Configure and support specific devices, such as corporate smartphones and time clocks; Act as an interface between users, vendors, and internal IT teams to ensure efficient communication; Record and document all performed activities, ensuring traceability and compliance with ITIL processes; **Education and Knowledge Requirements:** Technical or undergraduate degree in progress or completed in IT, Networking, Information Systems, or related fields. Proficiency in Windows operating systems (installation, configuration, and troubleshooting). Fundamental networking knowledge (TCP/IP, DHCP, DNS, Wi\-Fi, and structured cabling). Experience with ticketing management tools (e.g., ServiceNow or similar). Basic knowledge of ITIL (incident management, service requests, and SLAs). Employment Type: Full-time, Permanent CLT Compensation: Starting from R$2\.200,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Profit sharing * Life insurance * Meal voucher * Transportation voucher Experience: * Technical Support (Mandatory) Work Location: On-site