Customer Service Assistant

Description

Job Summary: Professional responsible for customer service and support in vehicle emergencies, performing request analysis, dispatching service providers, and managing the entire service process. Key Highlights: 1. Rapid and effective support in vehicle emergencies 2. End-to-end service management, from dispatch to follow-up 3. Analysis of requests to identify optimal service solutions **SHIFT SCHEDULE: 12 HOURS ON / 36 HOURS OFF \- Day Shift** * **Customer Service and Support:** Receive emergency vehicle-related calls from members, providing prompt, empathetic, and effective assistance. * **Request Analysis:** Assess the urgency of the request, review vehicle photos or videos to confirm service necessity, and identify the best solution. * **Service Provider Dispatch:** Locate and dispatch the nearest service provider (e.g., towing service) to the incident location or destination, selecting the one offering the best cost-benefit ratio. * **Information Management:** Record member requests in internal systems and keep customers updated on all stages of service delivery. * **Service Follow-up:** Monitor service execution until the vehicle reaches its destination or assistance is completed. Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent position Compensation: R$1\.621,00 \- R$1\.700,00 per month Benefits: * Dental insurance * Fuel allowance * Free parking * Meal voucher * Transportation voucher Education: * Completed High School (Mandatory) Experience: * Customer Service (Preferred) * Telephone Support (Preferred) * Telemarketing (Preferred) * Sales (Preferred) Work Location: On-site