Job Summary: We are seeking a professional to join Tripla, a Brazilian technology company that protects and accelerates businesses, with a focus on operational security and incident response, supporting the organization’s evolution. Key Highlights: 1. Expertise in specialized infrastructure and cybersecurity solutions. 2. Focus on removing technological barriers to sustainable growth. 3. Part of a team that values collaboration and mutual development. Nice to meet you — we’re Tripla. A Brazilian technology company that protects and accelerates businesses — that’s our purpose. We operate nationwide with specialized solutions in infrastructure, cybersecurity, business continuity, and governance \& compliance. We work to remove the technological barriers that hinder sustainable business growth. With our solutions, we help keep operations available, protected, and compliant — enabling you to save resources and spend more time investing in your business strategy. Having served over 500 organizations and partnered with leading market players, we co-create a more efficient, resilient, and scalable future for our clients. And what sets us apart? We believe extraordinary people build extraordinary results. Here, every Tripulante is an essential part of our journey! Joining this crew means participating in and contributing to the growth of all Tripulantes and the organization — being collaborative, transparent, and authentic. **Responsibilities:** **Responding to platform events, alerts, and notifications** * Monitor dashboards and monitoring systems; * Report incidents and anomalies per defined procedures; **Creating and tracking service tickets** * Respond to tickets in the IT Service Management (ITSM) system; * Log tickets in the ITSM system and with the vendor; * Assist in collecting basic information for analysis. **Performing routine tasks** * Carry out maintenance and operational support tasks; * Validate environment capacity; * Prepare status reports. **Incident detection and response** * Investigate suspicious alerts and events; * Execute containment actions per established procedures. **System and infrastructure administration** * Install, configure, and update security components; * Manage user accounts and access controls. **Preparing monthly executive reports** * Consolidate monitoring, performance, and request metric data; * Present traffic vs. security and resource savings analyses. **Participating in technical meetings** * Discuss tool adjustments and optimizations. **Education:** * Bachelor’s degree in Information Technology, Information Security, or related fields. **Experience:** * Minimum 3 years of experience in MSS or operational security, including hands-on project implementation and operational support of security solutions (Cloudflare WAF, Cloudflare ZTNA). **Benefits:** * Meal/food allowance: BRL 40.10 per business day; * Unimed health plan (Unipart): 90% of the monthly premium covered by the company, 10% by the employee \+ co-payment; * Unimed dental plan fully covered by Tripla; * Gympass; * Allya; * Discount agreements with universities; * Training and certification incentives; * Birthday day off; * Annual Profit Participation Program (PPR); * Transportation Benefit or Mobility Allowance.
João Silva
Indeed · HR
João Silva
Indeed · HR
