Job Summary: We are looking for a quality-focused IT Support professional who enjoys challenges and proactively solves problems in applications and data. Key Highlights: 1. Work on solving technical issues in applications and databases. 2. Collaborate in implementing process and documentation improvements. 3. Work with technologies such as MongoDB and REST APIs. **About the company** We are a technology company focused on product performance solutions. We seek IT Support professionals committed to high-quality customer service and problem resolution, who enjoy challenges and act proactively. **Responsibilities** Respond to customer tickets, identifying and resolving technical issues in the application. Perform production troubleshooting, including database analysis and performance evaluation. Work with APIs and validate data flows, ensuring information integrity. Prioritize tickets based on business impact, adhering to internal and external SLAs. Document all actions taken on tickets to ensure traceability and historical records. Communicate clearly and concisely with customers and stakeholders. Collaborate with the team to implement process and documentation improvements. **Technical Requirements** Experience with **MongoDB**. Knowledge of **REST APIs**: methods, error handling, and status codes. Understanding of **Networking and DNS**: connectivity diagnostics, DNS record configuration. Familiarity with task management tools: Trello, Jira, Kanban, Git or similar. **Behavioral Competencies** Ability to perform **structured analysis** and troubleshooting across multiple layers (system, network, database). Skill in **prioritizing critical tasks** and managing multiple tickets simultaneously. Strong communication skills with customers, colleagues, and third parties, maintaining transparency and providing regular updates. Organization and discipline in documenting actions and tracking tasks. **Preferred Qualifications** Experience in high-availability production environments. Knowledge of monitoring automation or maintenance scripting. Previous experience in IT support for corporate clients. Employment Type: Full-time CLT Compensation: Starting at R$1.900,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance