Junior Customer Experience Analyst

Description

Job Summary: The professional will be the first point of contact with the customer, guiding and directing their requests clearly and objectively across multiple channels. Key Highlights: 1. Humanized and efficient customer service, ensuring customer welcome. 2. Opportunity for continuous improvement through training. 3. Teamwork and focus on valuing the customer relationship. Keevo is a software house with over 30 years of experience, previously known as Mastermaq. With a new market positioning, we remain committed to innovation and experience, developing solutions that help accounting offices and businesses overcome challenges and achieve new levels of efficiency. Our purpose is to Evolve, Value, and Optimize—creating innovative processes that transform our customers' daily routines and drive the future of the industry. In the customer support center, you will be the first point of contact with the customer—whether by phone or chat—and your primary responsibility will be to guide and direct customers to other departments, providing reassurance and clear, objective responses to their requests. **Your typical day:** * Record interactions in the CRM according to quality criteria. * Deliver humanized and efficient service across multiple channels, ensuring customer welcome; * Resolve operational questions and provide basic support regarding bills, contracts, and negotiations; * Practice active listening, personalizing service based on the customer’s needs; * Accurately route requests to minimize repeated contacts; * Attend meetings to stay updated on processes, products, and services, applying this knowledge during customer interactions; * Participate in training sessions to enhance performance and productivity. **Work schedule:** Monday to Thursday, 7:30 AM to 5:00 PM; Friday, 7:30 AM to 1:30 PM **Work mode/location:** On-site \- Lourdes neighborhood **To join our team, you should ideally:** * Have completed high school; * Possess basic knowledge of Microsoft Office or similar software; * Have experience in customer service or customer relationship management; * Demonstrate charisma and enthusiasm for working with people, while valuing teamwork. Does this position resonate with you? Send your resume to our team! Minimum Education Level: High School (Secondary Education) * Happy Hour * Discounts at universities, language schools, beauty centers, pharmacies * Day Off * Cultural allowance * Relaxation area (billiards, foosball, games, reading space, coffee area) * Transportation allowance * Profit-sharing program (PLR) * Childcare assistance * Health insurance * On-site meals (breakfast, lunch, and afternoon snack) * Dental plan * Mobility assistance * Conexa channel (psychologist and nutritionist consultations)