Collections Assistant

Description

Job Summary: We are seeking a proactive and communicative Collections Assistant to focus on funeral insurance plans, providing friendly solutions and answering customer questions. Key Highlights: 1. Focused on friendly collection of funeral insurance plans and customer support. 2. Opportunity for professionals with strong communication and negotiation skills. 3. Assistance in the company's administrative and operational activities. **Job Description:** We are looking for a communicative and proactive **Collections Assistant**, focused on funeral insurance plans. This professional will be responsible for: * Conducting **telephone collections** for outstanding monthly payments; * **Offering friendly solutions** enabling customers to regularize their payments and keep their plans current; * Answering questions regarding funeral insurance plans and coverage; * Assisting with the company's administrative and operational activities; **Requirements:** * Completed high school education (mandatory); * Strong communication skills, empathy, and patience to handle customers in sensitive situations; * Experience in **customer service and/or collections** (desirable but not mandatory); * A **communicative, agile, and skilled negotiator**; * Basic computer knowledge and proficiency in **Excel**. **Compensation and Benefits:** * **Salary:** R$ 1\.750,00 * **Meal allowance:** R$ 21.00 per workday * **Transportation allowance** Working Hours: 8:00 AM to 5:30 PM, Monday to Friday Employment Type: Full-time, permanent CLT contract Payment: R$1\.750,00 per month Benefits: * Corporate agreements and commercial discounts * Food allowance * Transportation allowance Experience: * Microsoft Excel (Mandatory) * Financial Services (Mandatory)