Collections Analyst

Description

Job Summary: The professional will be responsible for conducting proactive collections, monitoring notifications, negotiating payment agreements, and supporting the structuring of collections department processes. Key Highlights: 1. Conduct proactive collections and payment negotiations 2. Support the structuring of collections processes 3. Require strong communication and organizational skills **Main Responsibilities:** * Conduct proactive collections from clients via WhatsApp, phone calls, and email; * Monitor notifications and ensure response deadlines are met; * Negotiate payment agreements and methods with clients at various delinquency levels; * Record and track all interactions in the internal system; * Issue and send bank slips (boletos), delinquency reports, and payment confirmations as needed; * Support the structuring of processes and controls within the collections department. **Requirements:** * Prior experience in collections or customer service; * Strong verbal and written communication skills; * Organizational skills and agility in managing tasks. * Preferred Qualifications: * Experience in client collections * Knowledge of spreadsheets or collections systems such as: Mega Sênior, Main responsibilities: Employment Type: Full-time CLT Compensation: R$2.300,00 - R$2.750,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Free parking * Profit-sharing program * Life insurance * Food allowance * Meal voucher * Transportation voucher Experience: * Negotiation (Mandatory)