Collections Assistant

Description

**Description and Responsibilities:** **Working Hours:** Monday to Thursday, 8:00 AM to 6:00 PM; Friday, 8:00 AM to 5:00 PM **Level:** Professional **Employment Type:** Permanent – CLT * Contact delinquent clients via telephone, WhatsApp, and e\-mail to resolve financial arrears and conduct negotiations; * Issue bank payment slips, payment statements, and correction statements in the UAU system to fulfill client requests; * Provide customer support via WhatsApp on a rotating basis with other team members to address inquiries and other emerging needs. * Call delinquent clients to offer options for settling overdue payment slips. * Issue advance installment or contract settlement payment slips via the UAU system after verifying with the client to settle and/or advance the installments requested by the client; * Explain contractual clauses of the Purchase and Sale Agreement whenever queried by the client, aiming to provide the client with relevant information. * If necessary, guide the client through the contract termination or amendment process, referring them to the responsible department to proceed with termination and/or amendment; * Respond to internal e\-mails or client e\-mails. **Requirements:** Completed High School Education Preferred Qualification: Pursuing undergraduate studies in Business Administration and/or related fields. Preferred Qualification: Experience in real estate collections (MCMV), accounts receivable/collections. **Benefits:** Internal Benefits