Student Support Operator III

Description

Job Summary: The Student Support Operator I at Grupo Mandic manages course scheduling and opening, monitors enrollments, and assists students. Key Highlights: 1. Focused support for students' academic journey 2. Responsibility for managing curriculum processes and documentation 3. Monitoring enrollments and communicating with students **JOIN MANDIC** The **Mandic Group** is seeking a **Student Support Operator I** for ***on-site*** work in **Belo Horizonte/MG**. We seek professionals who identify with our **MANDIC Way of Being:** Welcoming, believing in results, committed to quality, breathing innovation, and tirelessly working to deliver the best academic journey and excellence in professional training for our students — **transforming their realities, as well as population health and science.** **Our purpose is to transform lives and promote health. \#JoinMandic!** **RESPONSIBILITIES:** * Initiate the scheduling process for the curriculum matrix in the TOTVs system to meet Digital Secretariat requirements after course confirmation. Keep the Course Coordinator informed about the number of enrolled students; * Carry out course opening procedures, including: requesting the curriculum matrix from the Course Coordinator, entering disciplines into the TOTVs system, and scheduling Domínio Conexo courses (either in-person or online). Request complete documentation from students; * Send the full names and documents of faculty members signing each course’s process to the Main Secretariat (Campinas), managing the signature workflow until submission to the CFO; * Prepare the course in TOTVs for the enrollment process: verify payment plans, course dates, and assignment of Coordinators and faculty to disciplines; * Register all Course Coordinators and their assistants in the TOTVs system; * Enter course start and end dates, as well as the Coordinator’s name per discipline, into the system; * Monitor the registration of the curriculum matrix, attendance, and grades in the system (Digital Secretariat); * Forward courses scheduled for online delivery to Course Management and record related information in the system; * Monitor course closure, request grade report printouts, and conduct overall class assessments; * Monitor enrollment-related requests via student portal, email, WhatsApp, and on-site support; **QUALIFICATIONS:** * Minimum Education Level: Completed High School * Preferred Education Level: Technical or Higher Education (in progress) * Six months of experience; preference given to candidates with experience in clinical services, education, or logistics sectors; * Basic knowledge of Microsoft Office; * Empathy, attentiveness, flexibility, organization, and ability to efficiently manage conflicts; **BENEFITS:** **Essential** * Meal Voucher (Flexible Card); * Transportation Voucher; * Life Insurance. **Caring for Your Health** * Medical Assistance (with co-payment); * Dental Assistance; * Conexa Saúde Partnership; * Pharmacy Plan. **Quality of Life and Well-being** * Birthday Day Off; * TotalPass. **Exclusive Discounts for Employees** * Open English – English courses at special rates; * Estácio University – exclusive discounts on undergraduate, graduate, and short-term courses; * Raphael Di Santo School – benefits for Early Childhood Education, Elementary, and High School. **Exclusive Sesc Partnership** * All this through the Sesc ID Card, offering enriching, accessible, and high-quality experiences for you and your family. **PEOPLE ARE EVERYTHING TO US!** We believe in an environment where respect, diversity, and inclusion are essential. All qualified individuals are considered for our opportunities — regardless of race, gender, gender identity or expression, sexual orientation, nationality, disability, genetics, or any other characteristic. Employment Type: CLT (Permanent) Salary: R$2\.400,00 \- R$2\.600,00 per month Benefits: * Medical Assistance * Dental Assistance * Life Insurance * Food Allowance * Meal Voucher * Transportation Voucher Selection Question(s): * What is your expected salary? Work Location: On-site