Student Support Operator III

Description

Job Summary: The Mandic Group is seeking a Student Support Operator I to manage and organize academic and administrative processes. Key Highlights: 1. Monitor and manage academic processes in the TOTVs system. 2. Open and monitor courses, ensuring organization. 3. Work in an environment that values welcoming and innovation. **JOIN MANDIC** The **Mandic Group** is seeking a **Student Support Operator I** for ***in-person*** work in **Belo Horizonte/MG**. We seek professionals who identify with our **MANDIC Way of Being:** Welcoming, believing in results, committed to quality, breathing innovation, and tirelessly working to deliver the best academic journey and excellence in professional training for our students—**transforming their realities, as well as public health and science.** **Our purpose is to transform lives and promote health. \#JoinMandic!** **RESPONSIBILITIES:** * Initiate the curricular matrix scheduling process in the TOTVs system to meet Digital Secretariat requirements after course confirmation; keep the Course Coordinator informed about the number of enrolled students; * Handle course opening procedures, including: requesting the curricular matrix from the Course Coordinator, entering disciplines into the TOTVs system, and scheduling Domínio Conexo courses (in-person or online); request complete documentation from students; * Send the full names and documents of all faculty members signing each course’s process to the Main Secretariat (Campinas), managing the signature workflow until submission to the CFO; * Prepare the course in TOTVs for enrollment: verify payment plans, course dates, and assignment of Coordinators and faculty to disciplines; * Register all Course Coordinators and their assistants in the TOTVs system; * Enter course start/end dates and Coordinator names per discipline into the system; * Monitor the curricular matrix, attendance, and grades entry process in the system (Digital Secretariat); * Submit courses scheduled for online delivery to the Course Management team and register relevant information in the system; * Monitor course closure and request issuance of grade reports, plus conduct overall class assessment; * Monitor enrollment requests, Student Portal inquiries, email, WhatsApp, and in-person support; **QUALIFICATIONS:** * Minimum Education Level: Completed High School * Preferred Education Level: Technical or Higher Education (enrolled) * Six months of experience; preference given to candidates with experience in clinical services, education, or logistics sectors; * Basic knowledge of Microsoft Office; * Empathy, attentiveness, flexibility, organizational skills, and ability to efficiently manage conflicts; **BENEFITS:** **Essential** * Meal Voucher (Flexible Card); * Transportation Voucher; * Life Insurance. **Your Health Care** * Medical Assistance (with co-payment); * Dental Assistance; * Conexa Saúde partnership; * Pharmacy Plan. **Quality of Life and Well-being** * Birthday Day Off; * TotalPass. **Exclusive Employee Discounts** * Open English – English courses at special rates; * Estácio University – exclusive discounts on undergraduate, postgraduate, and short-term courses; * Raphael Di Santo School – benefits for Early Childhood Education, Elementary, and High School. **Exclusive Sesc Partnership** * All this via your Sesc ID card, offering enriching, affordable, high-quality experiences for you and your family. **PEOPLE ARE EVERYTHING TO US!** We believe in an environment where respect, diversity, and inclusion are essential. All qualified individuals are considered for our opportunities—regardless of race, gender, gender identity or expression, sexual orientation, nationality, disability, genetics, or any other characteristic. Employment Type: Full-time CLT Salary: R$2.400,00 - R$2.600,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Food allowance * Meal voucher * Transportation voucher Selection Question(s): * What is your expected salary? * How long does it take you to reach the Floresta neighborhood in Belo Horizonte? Work Location: In-person