[Contact Center] Technical Support Representative

Description

Job Summary: This role involves providing technical support to customers, ensuring stable internet connections and services, and making a difference in customer experience through agile and humanized support. Key Highlights: 1. Agile, technical, and humanized technical support to customers 2. Focus on resolving connectivity failures and instability 3. Opportunity for continuous learning and growth **Transforming connections through customer service!** If you communicate easily, enjoy challenges, and are interested in technology and IT, this position is for you! As a **Technical Support Representative**, you will be responsible for providing technical support to our customers, ensuring that Valenet’s Internet connection and other services operate stably and efficiently. We seek someone collaborative, energetic, and eager to grow. Here, every interaction is an opportunity to make a difference in the customer experience by delivering agile, technical, and humanized support. **Responsibilities and Duties** This will be your day\-to\-day as a **Technical Support Representative:** * **Provide technical support to customers via phone and digital channels**, identifying and resolving connectivity failures and instability. * **Guide customers on the correct use of equipment and services.** * **Log and track service requests in the system**, ensuring timely follow\-up and resolution within established deadlines. **Requirements and Qualifications** **Know the requirements to apply** * Proficient typing and computer operation speed. * Basic knowledge of IT. * Willingness to learn and grow. * Excellent communication skills. * Completed high school education. **Preferred qualifications:** * Knowledge of computer networks. * Higher education or technical courses in technology. * Prior experience in technical support or customer service. **Behavioral Competencies:** * **Communication and Friendliness:** Ability to listen and express oneself clearly and warmly, building strong connections with customers. * **Teamwork:** Collaborate with the team, sharing knowledge and insights. * **Empathy:** Understand customers’ needs and feelings, offering humanized support. * **Resilience:** Handle challenging situations efficiently, focusing on quality and agility. * **Continuous Learning:** Interest in staying updated on technology, processes, and products to improve service delivery. **Additional Information** **Salary:** * R$1\.598,76 **Working Hours:** * Rotating 4x1 schedule with shift variations between 6:00 AM and 10:10 PM\. **Our Benefits:** * Meal or Food Allowance; * Medical and dental assistance; * Wellhub; * Discounts on Internet plans; * Transportation Allowance; * Life insurance; * Daycare allowance; * Dependent PCD allowance; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter ** For over 25 years, we have set a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network exceeding 17,000 km, we operate a robust infrastructure offering **fiber\-optic internet**, **landline telephony**, **pay\-TV**, **security solutions**, and **digital transformation services**, serving over 120 locations and connecting more than 200,000 customers. We are proud to be the **2nd largest Internet provider** in Minas Gerais and among the **top 20 in Brazil**, according to Anatel’s ranking. Our team of over one thousand employees forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that fosters **personal and professional development**, always guided by our core values.