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Customer Development & Support Specialist
Negotiable Salary
Indeed
Full-time
Onsite
No experience limit
No degree limit
79VM+2C Roças Novas, Caeté - MG, Brazil
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Description

RESPECT for people, COURAGE to be a pioneer and raise the bar, and always demonstrating INTEGRITY and authenticity. Do these core values align with yours? If so, Lhoist Latin America might be the place for you! We are a company that believes our people make things happen and rewards talent by offering opportunities to further develop their knowledge and interests. Within our organization, we offer safety-first environments, collaboration among teams, diverse and inclusive workplaces, all while challenging each other to grow. Job Description Responsible for technical support to the Sales area and strong involvement in customer relationships at all stages of Lhoist product sales; development of new business involving products and applications. Main Responsibilities:* Operation in the Livestock, Pelletized Citrus Pulp and Leather industries. * Handling various technical demands related to product quality and application: * Technical visit schedule; * Conducting interlaboratory tests to align analysis methodologies (internal or customer). * Assessing plant technical capabilities to meet customer specifications. * Responding to customer complaints (interface with Lhoist plants). * Translating customer needs into internal process or facility modifications through engagement with manufacturing areas. * Creating an atmosphere of cooperation and trust with our customers (preparing and conducting technical workshops and training – e.g., field days, improvement projects, etc). * Identifying and sharing market/customer information to support more effective strategic planning. * Feeding the Innovation Pipeline with new ideas/opportunities aligned with commercial/business strategy. * Leading new business development projects: * Market mapping. * Coordinating laboratory and pilot tests with research institutions and universities. * Assessing Capex requirements. * Defining partnerships with potential customers and conducting field tests. * Mapping the *ViU* (*value in use*) of our products, identifying cost reduction opportunities (direct or indirect). * Supporting plants on regulatory matters (MAPA, GMP, ANVISA). * Participating in trade events and fairs within target markets. Academic Qualifications* Bachelor's degree in Animal Science, Veterinary Medicine or Agricultural Engineering * Preferably specialization or master’s degree in Animal Nutrition, Sanitary Practices in Production Environments or related fields (mandatory for Agricultural Engineering) Technical Knowledge Animal Nutrition:* Diet formulation for different species (cattle, swine, poultry, etc.) * Knowledge of mineral supplements (e.g.: dicalcium phosphate, mineral salt, mineral supplements and concentrates, protected fat). * Evaluation of mineral ingredients and additives in animal feed (interaction of limestone). Animal Health and Welfare:* Biosecurity and implementation of good sanitary practices in animal production environments (disinfection and sanitation). * Knowledge of broiler production chain, poultry litter and downtime stages * Understanding of pH and temperature influence on sanitation * Indicators of animal comfort, health and behavior * Viral diseases in poultry farming ️ Practical Skills* Development of nutritional and sanitary protocols * Interpretation of laboratory analyses (mineralogy, nutritional composition) * Ability to conduct field technical visits and training * Technical communication with production, sales teams and customers * Handling non-conformities * Fluency in English Advantages* Previous experience in mineral nutrition (preferably calcium-based) or sanitizing products; * Knowledge of regulations for animal feed products (MAPA); * Experience working in a feed mill.

Source:  indeed View original post
João Silva
Indeed · HR

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