Description
Job Summary:
The Retention Agent will handle customer interactions, renew plans and packages, and retain and foster customer loyalty.
Key Highlights:
1. Experience in customer service and strong verbal and written communication skills.
2. Negotiation and persuasion skills for customer retention.
3. Performing plan renewals and customer loyalty initiatives.
Description:
Do you identify with our challenge? You're just one step away! Review the requirements and join us!
* Completed high school education;
* Experience in customer service;
* Strong verbal and written communication skills;
* Negotiation and persuasion skills;
* Basic computer knowledge (typing, web navigation, and systems usage).
Your responsibilities as a Retention Agent will include:
* Providing customer support via phone or digital channels, either through inbound or outbound interactions;
* Renewing plans and benefit packages;
* Retaining customers from the existing base by offering benefits and advantages aligned with available plans and packages;
* Fostering loyalty among customers in the existing base.
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