**Welcome to your connection with the future!** We are a company born in the interior of Minas Gerais, and we have grown cultivating dedication and entrepreneurship at the core of our DNA. We have expanded to other regions and are now present in over 100 locations across the state, where we have established ourselves as a reference in telecommunications services, committed to providing excellent connectivity for our customers. If you are a professional passionate about what you do and looking to build a world of possibilities, we want to connect with you! **Responsibilities and duties** These will be your challenges as a **Customer Service Technician**: * Assist Valenet customers through all communication channels, including digital platforms or phone calls; * Manage department queue backlog and service tickets using management and tracking tools. **Requirements and qualifications** Do you identify with our challenge? You're one step away! Check out the requirements and come join us: * High school diploma; * Computer literacy; * Good typing skills. **Additional information** Working hours * Rotating 4x1 shift schedule with hours varying from 06:00 AM to 10:10 PM. Discover our benefits: * Meal voucher or food voucher; * Medical and dental insurance; * Gympass; * Discounts on internet plans; * Transportation allowance; * Life insurance; * Free access to the Skeelo app: a virtual library with over 250 thousand books; * Free access to McAfee Multi Access antivirus. What are you waiting for? Come be a \#Valeneter For over 25 years, we have set a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network exceeding 17,000 km, we operate a robust infrastructure of 100% **fiber-optic internet**, **landline telephony**, **cable TV**, **security**, and **digital transformation**, serving more than 120 locations and connecting over 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and rank among the **top 20 in Brazil**, according to Anatel's ranking. Our team, composed of over a thousand employees, is the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that promotes **personal and professional development**, always guided by our core values.