Level 2 Support Technician

Description

Job Summary: Level 2 Support Technician responsible for classifying, registering, handling incidents/tickets, configuring software, and guiding users, requiring knowledge of operating systems and printers. Key Highlights: 1. Receive, classify, handle, and resolve incidents/tickets 2. Software configuration and maintenance 3. Guide users and inform them about the status of tickets Profile: Level 2 Support Technician Scope: * Receive, classify, register, handle, resolve, and if not possible, escalate incidents/tickets and service requests to another level; * Register in the ITSM tool to ensure proper routing to the correct team; * Guide users on current processes, policies, and procedures; * Inform the incident/ticket requester about its status, providing clarifications, guidance, and information; * Perform software configuration and maintenance. * Knowledge of Windows Operating System * Knowledge of Android and iOS Operating Systems * Knowledge of fiscal and thermal printers, as well as multifunction devices * Accountability for all processes * Punctuality Address: Sotreq São Gonçalo, MG\-129 \- Distrito Industrial II, São Gonçalo do Rio Abaixo \- MG, 35935\-000 Period: March 5 to March 29 \- From 8:00 AM to 5:30 PM (1 hour and 30 minutes for lunch) Job Type: Full-time, Permanent CLT, Temporary, Freelance / PJ Contract Duration: 1 month Compensation: R$3\.960,00 per month Work Location: On-site