Job Summary: Multichannel Customer Service Representative responsible for customer service and follow-up, clarifying inquiries and ensuring high-quality, organized service. Key Highlights: 1. Multichannel customer service via phone, chat, and WhatsApp 2. Focus on communication, organization, attention to detail, and empathy 3. Opportunity to work at a leading telecommunications company **Be the voice of the company and deliver clear, agile, and efficient customer service!** If you enjoy communicating, resolving inquiries, and working across multiple service channels, this position is for you! As a **Multichannel Customer Service Representative**, you will be responsible for serving customers via phone and digital channels, performing procedures, tracking requests, and ensuring every interaction is conducted with quality and organization. We seek a communicative professional who pays close attention to detail and is committed to customer satisfaction. **Responsibilities and Duties** * **Customer Service:** Provide service via phone, chat, and WhatsApp—clarifying inquiries, performing procedures, and updating records. * **After-sales Support:** Conduct after-sales follow-up, ensuring ongoing customer support and guidance. * **Handling Dissatisfaction:** Forward customer dissatisfaction requests to the responsible department by opening system tickets. * **Administrative Verification and Controls:** Verify spreadsheets and inputs related to billing processes. **Requirements and Qualifications** * Completed high school education. * Proficiency in Microsoft Office suite. **Behavioral Competencies:** * **Communication:** Clarity and courtesy in customer interactions. * **Organization:** Management of information and records. * **Attention to Detail:** Accuracy in data updates and verifications. * **Empathy:** Ability to understand and guide customers. * **Quality Focus:** Commitment to efficient and effective service. **Additional Information** **Salary:** * R$1\.621,00 \+ commission. **Working Hours:** * Monday to Friday: 2:00 PM to 8:20 PM; Saturday: 8:00 AM to 2:20 PM\. * **Our Benefits:** * Meal Allowance or Food Allowance; * Medical and dental insurance; * Wellhub; * Internet plan discounts; * Transportation Allowance; * Life insurance; * Daycare Assistance; * Assistance for dependents with disabilities; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have set a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network exceeding 17,000 km, we operate a robust infrastructure delivering **fiber-optic internet**, **landline telephony**, **subscription TV**, **security solutions**, and **digital transformation services**, serving more than 120 locations and connecting over 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and among the **20 largest in Brazil**, according to Anatel’s ranking. Our team of over one thousand employees forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that fosters **personal and professional development**, always guided by our core values.
João Silva
Indeed · HR
João Silva
Indeed · HR
