[Contact Center] Customer Support Technician

Description

Job Summary: In this Customer Support Technician role, you will provide technical and humanized support to customers, identifying and resolving connectivity issues while guiding them on proper service usage. Key Highlights: 1. Transforming connections through agile and humanized service. 2. Collaborating with the team and growing in a continuous learning environment. 3. Focusing on service excellence and innovation in telecommunications. **Transforming connections through service!** If you communicate easily, enjoy challenges, and are passionate about technology and IT, this position is for you! As a **Customer Support Technician**, you will be responsible for providing technical support to our customers, ensuring stable and efficient operation of Valenet’s Internet connectivity and other services. We seek a collaborative, energetic individual eager to grow. Here, every interaction is an opportunity to make a difference in the customer experience—delivering agile, technical, and humanized support. **Responsibilities and Duties** This will be your day-to-day as a **Customer Support Technician**: * **Provide technical support to customers via phone and digital channels**, identifying and resolving connectivity failures and instability issues. * **Guide customers on correct equipment and service usage.** * **Log and track support tickets in the system**, ensuring timely follow-up and resolution within established deadlines. **Requirements and Qualifications** * Proficient typing skills and computer agility. * Basic knowledge of IT. * Willingness to learn and grow. * Excellent communication skills. * Completed high school education. **Preferred Qualifications:** * Knowledge of computer networks. * Higher education or technical courses in technology-related fields. * Prior experience in technical support or customer service. **Behavioral Competencies:** * **Communication and friendliness:** Ability to listen attentively and express oneself clearly and warmly, building strong customer relationships. * **Teamwork:** Collaborate with colleagues, sharing knowledge and insights. * **Empathy:** Understand customer needs and emotions, delivering humanized support. * **Resilience:** Handle challenging situations efficiently, maintaining focus on quality and speed. * **Continuous learning:** Commitment to staying updated on technology, processes, and products to enhance service delivery. **Additional Information** **Salary:** * R$1\.621,00 **Working Hours:** * Rotating 4x1 schedule with shifts across 24 hours. **Our Benefits:** * Meal Allowance or Food Allowance; * Medical and dental assistance; * Wellhub; * Discounts on Internet plans; * Transportation Allowance; * Life insurance; * Daycare Assistance; * Assistance for PCD dependents; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have set a benchmark for **excellence in the telecommunications market** in Minas Gerais. With our own network spanning over 17,000 km, we operate a robust infrastructure delivering **fiber-optic Internet**, **landline telephony**, **cable TV**, **security solutions**, and **digital transformation services**, serving more than 120 locations and connecting over 200,000 customers. We are proud to be the **2nd largest Internet provider in Minas Gerais**, and among the **20 largest in Brazil**, according to Anatel’s ranking. Our team of over one thousand professionals forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and service excellence. We value an environment that fosters **personal and professional development**, always guided by our core values.