Internal Customer Service Agent

Description

Job Summary: We are seeking a proactive professional to serve as a transformative agent in customer service and negotiation, contributing to nationwide sanitation coverage. Key Highlights: 1. Provide in-person and remote customer service via communication channels 2. Conduct negotiations and guide customers on services and outstanding debts 3. Support database updates and operate company vehicles To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, with over 2,500 employees, 6 million customers, and a mission to deliver sanitation services in the best possible way to served populations—helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive, innovative individuals who act as transformative agents toward our goal. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe workplace. **Work Location: Nossa Senhora da Glória, Sergipe** **Responsibilities and Duties** * Identify customer needs through in-person or remote communication channels, clarify doubts, resolve issues of varying complexity, ensure proper customer guidance, and support business continuity; * Open and close customer service requests via Service Orders (SO), and process SO closures for suspended connection inspections, ensuring necessary services remain updated; * Assess feasibility of requested services by analyzing existing invoices, approving or requesting authorization for service delivery according to need; * Call, receive, advise, and negotiate with customers and collection agents, and negotiate debt settlement options per company-established rules; * Receive and forward extrajudicial notices to customers as needed, recording required information; * Receive and forward correspondence and documents; organize, archive, type, and update various area-related documents; * Support updating contact information in the customer portfolio and/or public agencies’ databases; * Operate company vehicles when external service is required, complying with traffic safety regulations. **Requirements and Qualifications** * Completed High School education. * Preferred: Basic Microsoft Office package; strong communication skills; * Negotiation skills; knowledge of sanitation—preferred. At Iguá Saneamento, we value diversity across all contexts and strive to foster an ethical and inclusive culture. As a company and team, we pursue equity and respect all forms of diversity (gender, persons with disabilities - PwD, LGBTQIAPN+, ethnic-racial background, beliefs, and generations). Join this transformation—we believe in the power of every individual to drive change! **Additional Information** **Our Benefits** Here, we care for our people at every stage of their employee journey. Discover what we offer: **Health, Well-being, and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccination at no cost to employees * Preventive and health management programs for chronic conditions and promotion of healthy habits * Access to a network of partner establishments such as gyms and studios (TotalPass) * Partner network and discounts on products and services * Internal quality-of-life programs: “Mente Leve” (Emotional Health), “Convivendo” (support for employees with chronic conditions), “Enxuga” (healthy habit promotion), and “Melhor Maternidade” (support for pregnant employees and dependents, and children up to age 2) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Food** * Meal allowance * Cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (in basket or food/meal card format, depending on unit) **Mobility** * Transportation allowance or parking (per internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have established ourselves as one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We commit to enhancing quality of life and public health by responsibly delivering treated water and providing excellence in sewage collection, conveyance, and treatment. More than a business activity, we regard universal basic sanitation as a large-scale commitment—to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces daily our commitment—drop by drop. Our identity is shaped by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment—generating positive societal impact. Valuing and respecting differences is embedded in our culture, promoting ethical, inclusive practices and a psychologically safe workplace for women, persons with disabilities, Black individuals, LGBTQIA+ people—regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect within our teams and believe in the power of every individual to drive transformation. We now exceed **2,800 employees**, with ambitions to go even further. Have you ever asked yourself what your purpose is—and what story you wish to write for your life and career? Have you always dreamed of playing a leading role and positively impacting thousands of lives? Here, you can be part of this transformation. **#JoinIguá** Let’s build a better future—together, Iguá Saneamento.