Customer Management Coordinator

Description

Job Summary: We are seeking proactive individuals willing to innovate and act as transformative agents to advance universal access to sanitation. Key Highlights: 1. Act as a transformative agent in basic sanitation 2. Promote a sustainable and developmental work environment 3. Impact the lives of millions of people To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, with over 2,500 employees, 6 million customers, and a purpose to deliver sanitation services in the best possible way to the populations we serve—helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive, innovative individuals who act as transformative agents toward achieving our mission. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Nossa Senhora da Glória, Sergipe** **Responsibilities and Duties** * Guide commercial teams on customer service tasks (recyclings and trainings); * Issue, verify, analyze, and forward required spreadsheets and reports, as well as input and update data in computerized systems; * Analyze and implement solutions to meet customer requests, complying with company-established regulations; * Provide administrative support to leadership through information reporting, indicator development, and related activities; * Serve customers via communication channels (in-person, phone, e-mail, etc.); * Assess feasibility for executing customer-requested services; * Negotiate overdue payments with customers according to company-established rules; request support and approval for cases outside internal policies; * Conduct on-site visits to evaluate service quality, performing service audits; ensure compliance with applicable norms, procedures, and deadlines. **Requirements and Qualifications** * Completed High School education. * Preferred: Bachelor’s degree in Administration, Sanitation, or related fields. Experience in energy, water, or public services sectors. * Driver’s License Category B * Intermediate Excel proficiency At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture at all times. As a company and team, we pursue equity and respect all forms of diversity (Gender, Disability – PCD, LGBTQIAPN+, Ethnicity/Race, Beliefs, Generations). Join us in driving this change—we believe in the power of every individual to create transformation! **Additional Information** **Our Benefits** Here, we care for our people throughout every stage of their employee journey. Learn what we offer: **Health, Well-being, and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccine at no cost to employees * Preventive health and wellness programs, including chronic disease management and promotion of healthy habits * Access to a network of accredited establishments such as gyms and studios (TotalPass) * Partner network and discounts on products and services * Internal quality-of-life programs: “Mente Leve” (Emotional Health), “Convivendo” (support for employees with chronic diseases), “Enxuga” (healthy habit promotion), and “Melhor Maternidade” (support for pregnant employees and dependents, and children up to 2 years old) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Food** * Meal allowance * Cafeteria or meal voucher (depending on operational setup) * Special Christmas voucher (gift basket or food/meal card, depending on unit) **Mobility** * Commuter allowance or parking (subject to internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan **Development and Career** * Corporate University with learning pathways * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have become one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We operate committed to enhancing quality of life and public health by delivering high-quality treated water supply and sewage collection, conveyance, and treatment services. In 2024, we were recognized for the 8th consecutive year as a Great Place to Work® (GPTW) by the consulting firm Great Place to Work. More than just a business activity, we view universal access to basic sanitation as a large-scale commitment—to life, to people, to the environment, to partners, and to Brazil’s sustainable development. Our way of being is defined by an innovative DNA that fosters a welcoming, respectful, and highly educational environment—generating significant social impact. Valuing and respecting differences is embedded in our company to continuously promote an ethical, inclusive culture and a psychologically safe environment for women, persons with disabilities, Black individuals, LGBTQIA+ persons—regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect within our teams—so join us in driving this change. We believe in the strength of each individuality to generate transformation! We already exceed **2,500 employees**, and we’re expanding rapidly—with even greater prospects ahead! Have you ever wondered about your purpose—or what story you want to write for your life and career? Have you always dreamed of playing a leading role in your career and impacting thousands of lives? You can be part of it! **#JoinIguá** Let’s build a better future—together, Iguá Saneamento.