To be the BEST sanitation company FOR Brazil. We were born in 2017 with this commitment. Since then, we have been present in 39 municipalities, with more than 2,500 employees, 6 million customers, and the purpose of operating in the best possible way to bring sanitation services to the populations served, helping the country achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation and marked by new expansion projects. For our team, we seek proactive individuals willing to innovate, acting as transformative agents in pursuit of our goal. Aligned with our DNA, we aim to promote a sustainable, developmental, and safe work environment. Work Location: Lagarto/SE **Responsibilities and duties** * Identify customer needs through personal attendance or via communication channels, clarifying doubts and resolving issues of varying complexity, aiming at proper customer guidance and contributing to business continuity; * Open and close service requests for customer support through Service Orders (SO), as well as process closure of inspection SOs for suspended connections, aiming to keep necessary services updated; * Assess feasibility for executing services requested by the customer through analysis of existing invoices, authorizing or requesting approval for service provision according to need; * Call, answer, guide, and conduct negotiations with customers and collection agents, as well as negotiate possibilities for debt settlements for payment, according to company pre-established rules; * Receive and forward extrajudicial notices to customers as needed, recording necessary information; * Receive and forward correspondence and documents, organize, archive, type, and update various documents related to the area; * Support updating contact data in the customer portfolio and/or public agencies database; **Requirements and qualifications** * High school diploma completed. * Desired: Basic Office Suite skills; Good communication skills; Sanitation knowledge * At Iguá Saneamento, we value diversity in all contexts and work continuously to promote an ethical and inclusive culture. As a company and team, we pursue equity and respect all types of diversity (Gender, Disability - PwD, LGBTQIAPN+, Ethnic-racial, Beliefs, and Generations). Come be part of this change—we believe in the power of every individual to drive transformation! **Additional information** * Market-competitive salary; * Life insurance; * Health plan extended to dependents; * Dental plan extended to dependents; * Meal allowance; * Network of benefits and discounts; * Telemedicine service; * Payroll-deducted loan; * Profit-sharing plan (PLR). #### **In 2017, we were born with a purpose:****to be the BEST sanitation company FOR Brazil.** Since then, we have become one of the leading companies in the sector nationwide, operating in six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through services provided by our concessions and public-private partnerships. We operate with the commitment to provide quality of life and health to the populations we serve through high-quality delivery of treated water and sewage collection, conveyance, and treatment. In 2024, we were recognized for the eighth consecutive year as a great place to work by the consultancy Great Place to Work (GPTW). More than just a business activity, we view the universalization of basic sanitation as a large-scale commitment to life, people, the environment, partners, and the sustainable development of Brazil. Our way of being is defined by an innovative DNA that fosters a welcoming, respectful, and learning-rich environment, generating significant impact on society. Valuing and respecting differences is embedded in our company to promote an ethical and inclusive culture and a psychologically safe environment for women, people with disabilities, Black people, LGBTQIA+ individuals, regardless of beliefs, age, or any other social or identity marker. We strive for equity and respect within our teams—come be part of this change! We already have over **2,500 employees** and are expanding at an accelerated pace with prospects for even greater growth! Have you ever wondered about your purpose and what story you want to write in your life and career? Have you always dreamed of playing a leading role in your career and impacting the lives of thousands of people? You can be part of this! **#JoinIgua** Let’s build a better future, Iguá Saneamento.