Field Services Operator

Description

Job Summary: We are seeking a Field Services Operator to perform installations, repairs, and other field activities in accordance with operational procedures and with a customer-centric focus. Key Highlights: 1. Perform installations, repairs, and various field services 2. Maintain vehicles and equipment to ensure operational safety 3. Engage with the company culture and promote sales referrals We are looking for a **Field Services Operator** to execute field "Service Orders" (SOs), including installation, repair, address change, and other services, in accordance with the company's defined operational procedures. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective personal protective equipment (PPE) when required; * Drive company vehicles when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Maintain company vehicles in compliance with Fleet Management-defined processes, ensuring proper functionality; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of PPE, in accordance with current legislation; * Execute field service orders (SOs), including installation, repair, address change, and other services, in accordance with the company's defined operational procedures; promote referrals for additional or new sales; * Safeguard and assume responsibility for the conservation, maintenance, proper use, and custody of resources provided by the company, and inspect the work environment after service execution to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Valid Brazilian driver's license category "B". **Preferred qualifications:** * Willingness to travel; * Knowledge of transmission technologies and access media — twisted-pair cables and optical fiber; * Familiarity with router and signal repeater configuration; * Customer service techniques. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that fosters personal and professional development; * Both horizontal and vertical organizational structure — meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from the interior to state capitals**, actively contributing to Brazil’s digital transformation.