JUNIOR IT ANALYST

Description

Job Summary: We are seeking a Junior IT Analyst to ensure the operation, security, and evolution of IT resources, providing support and maintaining infrastructure within a growth-oriented environment. Key Highlights: 1. Providing on-site and remote technical support to employees. 2. Managing the IT infrastructure and controlling IT assets. 3. Ensuring information security and performing routine backup operations. **Job Description** We are looking for a **Junior IT Analyst** responsible for ensuring the operation, security, and evolution of information technology resources at Futura Climatizações. This role involves supporting end users, implementing improvements, and performing preventive and corrective maintenance on network infrastructure, hardware, systems, and digital platforms—enhancing efficiency, connectivity, and data protection amid business expansion and diversification (climate control, solar energy, and public tenders). **Responsibilities and Duties** * Provide on-site and remote technical support to employees, resolving issues related to computers, networks, operating systems, software, and access to internal systems. * Manage the IT infrastructure: installation, configuration, updates, and maintenance of servers, routers, switches, printers, computers, and other equipment. * Support the implementation, configuration, and monitoring of management systems (ERP, CRM, marketing tools, tender platforms), ensuring stable and secure operation. * Perform IT asset management, including equipment inventory, license tracking, and maintenance contract oversight. * Implement and maintain backup routines, cybersecurity protection, password and access management, and information security policies. * Facilitate integration among systems used by technical, commercial, administrative, and project departments, supporting process automation and improving user experience. * Develop and update user manuals, standard operating procedures, and basic training materials on systems and IT best practices. * Support the configuration and maintenance of cloud-based solutions, corporate email, video conferencing platforms, and collaborative tools. * Propose new technologies, systems, and solutions to enhance company productivity, automation, and communication. * Respond to emergency requests, meet internal SLAs, and maintain courteous relationships with all departments. **Requirements** * Completed or ongoing technical or undergraduate program in Information Technology, Information Systems, Computer Networks, or related fields. * Solid knowledge of computer maintenance, networks (LAN/WAN/Wi-Fi), information security, and system installation and configuration. * Experience providing user support (Windows, Office, email, printers, antivirus). * Familiarity with Windows/Linux server administration and permission management. * Prior experience implementing/integrating management systems and using automation tools is a plus. * Knowledge of data protection, backup policies, and antivirus solutions.