Customer Service Agent

Description

Job Summary: Customer Service Agent to provide support and assistance via digital platforms and telephone, clarify inquiries, resolve issues, and assist new customers. Key Highlights: 1. Personalized customer service across multiple channels 2. Clarifies questions and resolves medium-complexity issues 3. Engages in prospecting new customers and providing guidance **Join the UNEX INTERNET team** ---------------------------------------------- We are a 100% Curitiba-based ISP that believes in people. Our proprietary fiber-optic network connects thousands of homes and businesses in Curitiba, and our differentiator lies in personalized customer service. If you want to join a company that values quality, proximity, and innovation, you're in the right place! * IMMEDIATE START * CLT employment contract * In-person work ### **Customer Service Agent** Provides customer service through digital platforms, WhatsApp, telephone, and other official company channels. Clarifies inquiries, provides support, registers requests, and resolves medium-complexity issues. Also assists new customers interested in contracting the company's services by delivering complete information and guidance. ***In-person work (Rua Des. Cid Campelo, 4752 – CIC – Curitiba/PR).*** * Requirements * Strong verbal and written communication skills * Courtesy, empathy, organization, commitment, and proactivity * Proven experience in customer support and service (documented in employment record) * Completed high school education * Easy access to CIC (Curitiba – PR) * Working Hours * Monday to Thursday: 8:00 AM to 6:00 PM * Friday: 8:00 AM to 5:00 PM * Weekly workload: 44 hours **Compensation and Benefits** Salary: BRL 1\.696,24 for the first 6 months (training period). From the 7th month onward: BRL 2\.094,00\. * Productivity bonus * Meal allowance: BRL 29,40 * Transportation allowance * Medical, dental, and laboratory exam coverage