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Job Summary: This professional will provide technical support, system and user support, network configuration, and Active Directory assistance, as well as manage service tickets and participate in IT projects. Key Highlights: 1. Technical support for equipment and system support 2. Configuration and support for network devices 3. Assistance in Active Directory administration **Your responsibilities will include:** * Providing on-site and remote technical support for equipment (computers, laptops, printers, etc.); * Providing system and user support to ensure operational continuity; * Configuring, installing, and supporting network devices, including troubleshooting and issue resolution; * Assisting with administration and support of the Active Directory (AD) environment; * Logging, tracking, and resolving service tickets via the Service Desk system, including coordination with vendors; * Supporting IT projects focused on process improvement and solutions. **Requirements:** * Currently pursuing a bachelor's degree in Systems Analysis and Development, Computer Science, Computer Networks, or related fields; * Experience with Active Directory (AD) servers; * Experience with Service Desk support and incident management. **What we offer:** * Meal Voucher * Food Allowance * Daycare Assistance * Dental Plan * Health Insurance * Life Insurance * Welhub (Gympass) * Workplace Gymnastics * Birthday Day Off * Birthday Gift * \+Saúde Program (free telemedicine and telepsychology services) * Gift for Expecting Mothers and Fathers * Year-end Bonus * Corporate University * Petlove (Pet Health Insurance) * Tuition Reimbursement * Transportation Allowance or Parking * Onhappy (travel platform with exclusive rates) **General Information:** * Working hours: Monday to Friday, 8:00 AM to 6:00 PM * Employment type: Full-time, CLT contract * Work location: DB Diagnósticos \- Feira de Santana: **Rua Aristeu de Queiroz, 320 \- Santa Mônica, Feira de Santana \- BA** Want to learn more about DB? Since its inception, DB Diagnósticos has maintained the same purpose: to be an exclusive, high-excellence diagnostic laboratory. For 15 years, DB has promoted health nationwide, earning national recognition with a modern infrastructure and broad diagnostic capabilities. We have a high-performance team focused on quality and development, impacting thousands of lives across Brazil daily through accurate and reliable diagnostics. **Want to know more details?** Follow our page: https://lnkd.in/dhmTzG2n What to expect from us! We work for life, so we take our mission very seriously! We aim to make a difference and impact people's lives through our business, delivering agility and confidence in results. How do we achieve all this? We value people, knowledge, quality, and growth! We are an inquisitive company that believes in change and innovation! We know that to enable this, we need great diversity — of people, ideas, ethnicities, cultures, religions, genders, and more — because only plurality provides diverse perspectives and stimulates innovation and growth. We foster a safe and collaborative environment grounded in respect and dignity. Here, you’ll find a space free of stereotypes, prejudice, and discrimination. So, after learning more about DB, does our worldview resonate with you? Then join us and grow with us! **Join DB!** Job type: Full-time, CLT contract Benefits: * Medical insurance * Dental insurance * Daycare assistance * Commercial partnerships and discounts * Life insurance * Food allowance * Meal voucher * Transportation allowance Selection questions: * Do you have experience with Active Directory (AD) servers? * Do you have easy access to: Rua Aristeu de Queiroz, 320 \- Santa Mônica, Feira de Santana \- BA? * Are you currently pursuing a higher education degree in IT or a related field? Which semester are you in? * Do you have experience providing technical support for microcomputers (laptops, desktops, printers, etc.)? * Do you have practical knowledge of network diagnostic tools such as ping, tracert, and nslookup? * Do you have experience with ticket management tools? Which ones? * Are you available to work on-site? * Which remote support tools have you used? Work location: On-site
