Description: * Currently pursuing a bachelor's degree in Information Systems, Computer Networks, Computer Science, or another IT-related field; * Must be enrolled from the 2nd semester onward; * Basic proficiency in Microsoft Office and/or G-Suite is required, along with strong verbal and written communication skills; * Analyze user needs regarding questions and usage of various software applications; * Perform and document user support requests via an ITSM system; * Assist in project analysis and execution; * Support asset management activities; * Draft articles for the knowledge base; * Collaborate on network infrastructure maintenance tasks; * Support the creation of service tickets with partner companies and suppliers; 251205020218586946