Job Summary: A professional responsible for delivering vehicles, guiding customers on usage and maintenance, performing administrative tasks, and ensuring customer satisfaction. Key Highlights: 1. Customer service and technical vehicle delivery 2. Assisting in issuing insurance quotations and claims follow-up 3. Promoting customer satisfaction and acting proactively Execute the vehicle delivery process with excellence, explain and guide customers on product usage and periodic maintenance schedules, and complete the owner's manual. Perform administrative routines in compliance with established procedures, contributing to achieving results and meeting predefined goals and deadlines. **Unit: Cometa Motocenter.** **Responsibilities and Duties** **Main Activities:** * Provide customer service according to Cometa’s service standards; assist in updating customer records and printing payment slips; clarify customer inquiries regarding consortia, cash sales, installment purchases, financing, delivery, and delivery timelines for both internal and external customers. * Schedule and conduct technical deliveries, guide customers on vehicle usage, operation, warranties, and periodic inspections, and upload photos of the delivery moment and signed delivery documents into the system within 30 days. * Support dealership and sales point teams in customer service and insurance quotation issuance. * Track claim documentation and inspection reports, and submit them to the insurance company. And other duties related to this position. **Requirements and Qualifications** **What You Need:** Completed high school education; Proficiency in Microsoft Office suite; Experience in customer service; Experience in technical delivery; Experience in customer registration. **Who Inspires Us?** **Someone who believes in and identifies with our culture:** * Enjoys delivering excellent service and cares about customer satisfaction. * Is proactive and demonstrates a strong sense of responsibility. * Brings ideas, takes initiative, and solves problems creatively. * Has an interest in technology and is always willing to learn. * Adapts easily to change and new challenges. * Is organized and communicates clearly. **Additional Information** **Salary: R$ 1\.956,39** **Our Key Benefits:** **Health:** We offer health insurance. **Recognition and Celebration:** We value special moments through recognition programs, maternity/paternity kits, Father’s Day, Mother’s Day, and Easter gifts. **Continuous Development:** Access to our library and ongoing training to advance your career. **Financial Benefits:** Meal allowance, discounts on parts and products, and up to a 15th-month salary per our policy. **Simplified Connectivity:** Free Wi\-Fi to support your daily activities. **Special Moments:** “Champions’ Meeting” to celebrate achievements per our policy, plus a birthday day off. **Festive Gifts:** Receive a special Christmas kit to end the year joyfully. And more... At Grupo Cometa, we work to turn dreams into reality. **"Passion for Service" is not just a slogan—it’s our way of being and acting!** We are an innovative group of companies, managed humanely and focused on the future. With excellent infrastructure and a welcoming work environment, we proudly rank among the best companies to work for, recognized by Great Place to Work (GPTW). We value our employees through recognition policies, attractive benefits, and professional development opportunities. We are seeking passionate, committed professionals who act with professionalism, ownership mindset, determination, and ethics. If you thrive on challenges and wish to join a team that values every talent, grow with us! Learn more about the companies within Grupo Cometa: https://www.viacometa.com.br/
João Silva
Indeed · HR
João Silva
Indeed · HR
