Operations Assistant – Internet Service Provider

Description

Job Summary: We are seeking an agile and organized Operations Assistant to support field technicians, manage daily operations, and ensure the efficiency of service orders and interdepartmental communication. Key Highlights: 1. Essential support for field technicians and operational organization 2. Agile management of schedules and service orders 3. Crucial interface among various company departments **Job Description** We seek an organized and agile professional to serve as an **Operations Assistant**, acting as the primary support point for field technicians and responsible for organizing daily operations. This person will be critical in ensuring service orders are executed efficiently, on schedule, and with clear communication among involved departments. **Responsibilities** * Manage and organize field technicians’ daily schedules * Distribute service orders according to priority, type, and region * Make real-time schedule adjustments (delays, emergencies, absences) * Provide continuous support to technicians via phone, WhatsApp, and internal systems * Assist in resolving incidents during installations and maintenance * Configure and prepare equipment (routers, ONTs, CPEs) prior to dispatch * Service order control: * Record start, progress, completion, and any pending items * Identify recurring issues and operational failures * Ensure proper service order closure with complete information, supporting evidence, and compliance with company-defined standards * Serve as the interface between Field Operations, Customer Support, Network, Sales, and Administration departments, ensuring information alignment and preventing communication gaps that could cause rework * Support basic equipment inventory control and report inconsistencies * Flag operational bottlenecks to leadership **Requirements** * Completed high school education * Basic knowledge of inventory control * Proficiency with systems and/or spreadsheets * Organizational skills and attention to detail * Ability to follow processes and meet deadlines * Strong communication skills and professional demeanor **Desired Profile** * Agility and discipline * Operational mindset (understanding of end-to-end workflow) * Proactivity and sense of responsibility **Work Schedule** * Business hours: 08:00–17:00 * Saturdays and holidays: 08:00–12:00 **Compensation** R$2\.080,00 **Benefits:** * Transportation allowance * Meal allowance of R$ 550.00 per month * Group life insurance * Breakfast provided by the company * Total Pass * Annual day off **After the probationary period, the company also offers:** * Partial medical and dental plans * Novumcard benefits club * Free internet access point for employees residing within coverage area Job Type: Full-time, CLT employment contract Job Type: Full-time, CLT employment contract Payment: R$2\.080,00 per month Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Selection Question(s): * Do you reside in the Hortolândia region? Which city? Experience: * Internet service provider (Mandatory) Work Location: On-site