JUNIOR POST-SALES ANALYST

Description

Job Summary: Responsible for managing post-sales processes, resolving operational requests, and ensuring customer satisfaction through cross-departmental coordination. Key Highlights: 1. Autonomous post-sales operations and resolution of logistics incidents 2. Constant interface with Logistics and Sales departments for effective handling 3. Equal opportunities and appreciation of diversity in the workplace Join Dimensional Brasil, a company within the Sonepar Group. Our DNA is unique — a balance between local initiatives and global operations underpins our business and drives our growth. Our companies possess deep market knowledge to meet our customers’ needs. We continuously invest to become much more than simple distributors of electrical materials. Our teams are consistently trained to stay ahead of our business and pursue excellence in customer service. Every day, everywhere, our employees’ engagement ensures our success. We recognize talent, invest in training, and encourage internal promotions. ### **Job Purpose** To independently manage post-sales processes, resolve operational issues related to logistics incidents, complaints, returns, rejections, or material exchanges, coordinate cross-departmental handling, propose alternative solutions when necessary, and ensure customer satisfaction. ### **General Responsibilities** * Ensure resolution of post-sales incidents; conduct follow-up to expedite handling and minimize negative impact on customers. * Record and address customer complaints and requests. * Maintain constant interface with Logistics, Sales, and other departments to ensure alignment and effectiveness in handling. * Prepare customer service reports and satisfaction indicators. * Contribute to standardizing customer service processes and preventing recurrence of incidents. ### **Technical and Behavioral Competencies** * Strong verbal and written communication skills, with emphasis on clarity and conciseness. * Analytical ability focused on root-cause identification and support in proposing solutions. * Organizational skills and attention to detail in tracking processes and documentation. * Proactivity and sense of urgency in managing critical requests. * Basic knowledge of CRM tools and Microsoft Office suite. ### **Preferred Qualifications** * Completed undergraduate degree in Administration, Logistics, Engineering, or related fields. Dimensional is an equal-opportunity employer and invites women, visible minorities, and persons with disabilities to apply. We believe diversity drives our results and fosters an innovative, collaborative, and career-enriching work environment. All qualified candidates will be considered for employment opportunities based solely on merit, without discrimination due to race, color, religion, sexual orientation, gender identity, national origin, or disability. **All our job openings are affirmative for persons with disabilities, and your application is especially welcome.**