IT ANALYST

Description

Job Summary: An IT professional focused on technical support, system administration, and infrastructure, with experience in TOTVS ERP and the construction industry. Key Highlights: 1. On-site and remote technical support for users 2. Administration of network and system infrastructure 3. Knowledge and experience with TOTVS ERP (Protheus) * Bachelor's degree in Information Technology, Information Systems, Computer Science, Computer Networks, or related fields (completed or currently pursuing). * Proficiency in Windows operating systems and Microsoft Office. + Knowledge of network infrastructure, TCP/IP, switches, routers, and Wi\-Fi. + Experience in hardware maintenance and technical support. + Knowledge of Active Directory, backups, and information security. + Support departments including **Human Resources, Finance, Procurement, Warehouse, Engineering, Supply Chain, Tax, Accounting, and Construction**, ensuring proper operation of system modules. + Strong communication skills, organizational ability, and problem-solving capability. + **Knowledge of TOTVS ERP system**, including user support, configuration, module integration, and handling system-related requests. + Knowledge of SQL databases. + Experience in corporate environments and companies within the construction sector. + IT certifications will be considered an advantage. * Provide on-site and remote technical support to users. * + Install, configure, and perform preventive and corrective maintenance on computers, laptops, printers, and other IT equipment. + Administer users, corporate e\-mails, access permissions, and Active Directory. + Monitor and maintain network infrastructure, servers, internet, Wi\-Fi, and communication equipment. + Install, update, and provide support for operating systems and corporate software. + Perform backup routines, data restoration, and information security monitoring. + Respond to and resolve technical tickets, documenting and tracking requests until closure. + Manage IT equipment inventory, software licenses, and IT assets. + Develop and update technical documentation, procedures, and system usage manuals. + Support the implementation of new technologies, systems, and internal process improvements. + Collaborate with HR, Finance, Procurement, Warehouse, Engineering, and Construction departments to ensure technological support for company operations. + Coordinate with technology vendors and support the implementation of solutions. **Knowledge and experience with TOTVS ERP (Protheus)**, including user support, basic configuration, module integration, and coordination of tickets with the vendor. + Knowledge of SQL databases. + Experience in network infrastructure and virtualization. + Experience in companies within the construction sector will be considered an advantage.