Job Summary: A telecommunications company is seeking a Technical Support Operator to diagnose and resolve issues, route teams, monitor infrastructure, and analyze performance indicators. Key Highlights: 1. Diagnose and resolve connectivity and equipment issues. 2. Route and remotely monitor technical teams. 3. Identify improvements in customer service processes. A telecommunications company seeks a Technical Support Operator in Petrolina (Vila Eduardo). **Responsibilities:** Diagnose and assist in resolving issues related to internet connectivity, routers, and equipment. Route and remotely monitor technical teams. Monitor large-scale incidents and direct infrastructure repair teams. Control, monitor, and analyze performance indicators. Identify areas for improvement in customer service processes and propose corrective actions. Previous experience as a Support Analyst, Support Technician, Customer Service Specialist, or Support Agent may indicate alignment with some of the responsibilities of this position. Completed technical education required. Relevant experience necessary. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Permanent \- On-site. * Duration: Full-time. * Schedule: Business hours.