Hi, come meet Gobrax! Today we are the leading company in Latin America for managing connected fleets, and we aim to become the world’s best. At Gobrax, we are driven by customer obsession, act with attitude, simplicity, and speed, always guided by data and the power of sharing. ✨ **Your mission at Gobrax:** Be responsible for addressing customer requests and actively engaging! You will manage the customer journey—from registration through handling inconveniences, updating information, and preparing customer service reports. **What your day-to-day will look like:** * Provide agile and proactive customer support, ensuring efficient solutions and adding value to their business. * Assist in identifying and resolving inconsistencies and failures in the Gobrax platform, hardware, and application. * Analyze data and information to identify potential failures and ensure system availability. * Clarify doubts from internal and external customers, guaranteeing correct understanding of platform features. * Register and manage tickets in the Service Desk system, ensuring traceability and interaction history. * Support preliminary diagnosis of platform issues, acting to minimize failures and errors. * Provide initial technical support to internal users, assisting in ticket resolution. * Prepare simple reports tracking performed activities and support interactions. * Participate in alignment meetings with the technology team to report recurring issues and suggest improvements. * Conduct basic platform testing to validate fixes and new implementations. * Collaborate across different company departments to ensure efficient, integrated support. * Close tickets, documenting the support provided. * Propose improvements to support processes and workflows, contributing to continuous support evolution. * Ensure efficient and courteous service, promoting a positive user experience. * Escalate highly complex cases to senior-level analysts (N1/N2) and the technology team, ensuring proper demand routing. **What we’re looking for:** **Education:** * Completed high school; * Preferred: currently pursuing or having completed technical or undergraduate studies in Information Technology, Technical Support, Administration, or related fields. **Knowledge and Skills:** * Comfort with technology, applications, and web systems; * Basic knowledge of technical support, customer service, and system operations; * Basic knowledge of Service Desk tools; * Ability to complete and monitor operational reports and data. * **Differentiators that set you apart:** * Prior experience in technical support, customer service, or Service Desk; * Basic knowledge of hardware devices, networks, telematics, or IoT; * Experience in technology, SaaS, tracking, or mobility companies; * Familiarity with tools such as Freshdesk, Zendesk, Jira, or similar. **Gobrax Benefits** Flexible Benefits — Caju Flexible allowance + meal voucher on a single card. Health Plan — Unimed Affordable monthly fee + co-payment. Dental Plan — DentalUni Affordable monthly fee and extensive network of accredited providers. Transportation Voucher *or* Fuel Reimbursement (option with 6% payroll deduction) ️‍ ️ WellHub (Gympass) Access to the wellness platform, gyms, and health services. Zenklub Emotional wellness platform, offering psychological support and wellbeing content. ️ SESC Agreement Discounts and benefits across multiple units and services. Gobrax Academy Technical, behavioral, and leadership development paths. Extended maternity and paternity leave ️ Life Insurance — MetLife Fresh fruit during work hours Happy Hour on Fridays **Our Culture** At Gobrax, we are driven by customer obsession, constantly striving to generate value and delight—simply and efficiently. We act with attitude, responsibility, and ownership—no excuses, with the courage to make things happen. We don’t overcomplicate. Here, things are resolved lightly, objectively, and transparently. We are guided by data, which directs our choices and decisions, always seeking the best solutions. We value intentional speed—acting quickly but with focus and clarity on the impact of our actions. We believe sharing accelerates progress; knowledge, feedback, learnings, and achievements are part of our collective journey. We cherish a healthy, welcoming environment built on genuine relationships. Here, every voice is heard, victories are celebrated, and we grow together. We lead by example, celebrate each person’s success, and never stop learning. Come be a **Gobraxer**!