Operational Customer Service Assistant

Description

Job Summary: We are seeking an organized, welcoming, and communicative professional to work at the front desk of a neurology clinic, delivering human-centered service. Key Responsibilities: 1. Greet patients with empathy and warmth 2. Support the clinic’s digital presence on social media 3. Keep the reception area organized, pleasant, and functional We are looking for an organized, welcoming, and communicative professional to work at the front desk of a neurology clinic located in Consolação, São Paulo. Prior experience in a medical office or clinic is essential. **About the Role:** \* Greet patients with empathy and warmth \* Confirm appointments, manage scheduling, and support new patient onboarding \* Deliver professional, human-centered service \* Support the clinic’s digital presence by engaging simply on social media \* Send documents, conduct post-appointment follow-ups, and guide patients \* Collect testimonials and monitor basic engagement metrics \* Keep the reception area organized, pleasant, and functional **What We’re Looking For:** \* Experience in a clinic or medical office \* Strong communication and writing skills \* Emotional intelligence and professional demeanor \* Organization, proactivity, and empathy **Location:** Higienópolis – São Paulo (on-site) **Schedule:** Monday to Friday, 9:00 AM to 6:00 PM **Scholarship stipend:** R$ 1\.800,00; after gaining experience: R$ 2\.000,00\+ Transportation allowance and meal voucher. Employment Type: Full-time CLT Compensation: R$1\.800,00 \- R$2\.000,00 per month Benefits: * Meal voucher * Transportation allowance