SDR Analyst

Description

Job Summary: We are seeking a communicative and organized SDR to handle initial customer interactions, schedule visits, and provide support—aiming to transform spaces. Key Highlights: 1. Customer service experience (in-person, phone, or digital) 2. Verbal and written communication skills 3. Organization, agility, and attention to detail At Moveleiros, we connect consumers, retailers, and manufacturers to transform the way custom furniture is purchased. We are a leading platform in the furniture industry, combining technology, customer service, and customer experience. Our purpose is to simplify the journey for those seeking custom furniture by offering an efficient, well-organized, and fully customer-satisfaction-oriented service. With a dedicated and passionate team, we work daily to deliver personalized experiences and help thousands of people realize their dream of transforming their spaces. What We’re Looking For: We seek an SDR with a communicative, organized, and customer-oriented profile. This professional will be responsible for the first stage of the consumer journey: initial contact, guidance, and scheduling visits with our custom furniture partners. If you enjoy interacting with people, possess strong communication skills, and stand out for your organization and proactivity, this role is for you! Responsibilities and Duties: Conduct initial outreach to new customers, understand their needs, and direct them appropriately. Schedule visits for custom furniture projects, ensuring organization and accuracy. Follow up on scheduled appointments to ensure each step occurs on time. Provide ongoing customer support throughout the entire journey, ensuring a positive experience. Record all interactions and activities in the CRM. Maintain consistent communication with partners and internal teams for alignment. Manage multiple simultaneous tasks, prioritizing urgent requests. Essential Requirements: Prior customer service experience (in-person, phone, or digital). Excellent verbal and written communication skills. Organization, agility, and attention to detail. Ability to work under pressure and handle high-volume customer interactions. Proactivity in resolving requests and anticipating needs. Customer experience- and satisfaction-oriented mindset. Proficiency with digital systems and tools. Desirable: * Experience with scheduling, call centers, or support functions. Experience in the furniture industry. Basic understanding of commercial processes or customer relationship management. Experience working in goal- and metric-driven environments. Benefits: Meal Allowance — BRL 26.00/day Transportation Allowance❤️ Amil Health Insurance️ Birthday Day Off SESC Access Attractive and differentiated commissions What You Need to Know: Employment Type: CLT Working Hours: Monday to Friday, 8:30 AM–6:18 PM (1-hour lunch break) On-site position — Ipiranga, São Paulo/SP Immediate start Minimum Education: High School Diploma (Secondary Education) * Transportation Allowance (VT) * Meal Allowance (VR) * Health Insurance (AM) * Benefits Card * Birthday Day Off \- Birthday * SESC Partnership