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Job Summary: Manage a team of commercial executives focused on retaining Retail and Entrepreneurial customers, optimizing offers and profitability. Key Highlights: 1. Leadership of a commercial team focused on customer retention 2. Data analysis to identify business opportunities 3. Development of retention strategies and performance improvement We are more than a machine—we are people who transform and **create infinite possibilities.** We work to **simplify and accelerate businesses for everyone**, offering intelligent financial solutions. Here, we invest in **technology**, promote **development**, and foster **innovation** to create new possible paths and generate positive impact in the world. At Cielo, we work with **autonomy** to write our own journey, **freedom** to be who we are, and the opportunity to **make things happen**. We are a team that **dreams in plural**, delivering a complete experience and focusing on the physical and mental well-being of our 7,000+ employees and their families. We believe in **inclusion and welcoming** all people, embracing their uniqueness and diverse life experiences. We are seeking Customer Negotiation Supervisors. In this role, you will manage a team of commercial executives focused on retaining all Retail and Entrepreneurial customers, ensuring appropriate product offerings and correct commercial terms aligned with each customer’s needs—maintaining profitability and stabilizing the customer lifecycle and relationship while identifying business-generation opportunities for Cielo. Let’s realize your dreams together! **Responsibilities and Duties** ----------------------------------- **There’s a place for you in this purpose:** * Manage a team of commercial executives to ensure retention of Retail and Entrepreneurial customers; monitor each executive’s performance to guide them toward optimal results regarding service or portfolio. * Analyze and identify business opportunities with customers for retention offers, meeting customer needs and maximizing outcomes for Cielo. * Analyze key financial indicators of operations to provide necessary inputs for improving overall operational performance. * Evaluate and propose improvements to increase your team’s operational efficiency, as well as expand business opportunities and retention effectiveness. * Report team performance indicators directly to the area manager to continuously improve productivity and enhance results for Cielo. **Requirements and Qualifications** ------------------------------ **What does the \#CieloTeam expect from you?** * Completed undergraduate degree; * Experience leading teams; * Advanced knowledge of Microsoft Office Suite; * Knowledge of Project Management; * Experience in commercial areas, preferably within financial institutions/companies serving IFs in B2B customer relationships, or experience in companies operating in retention; * Analytical and financial background enabling ease in interpreting market and customer data to drive portfolio business; * Strategic business vision; * Availability to work onsite in Barueri, Monday through Friday, with shift start times at 08:00, 09:00, or 10:30 **What would boost your chances?** * Postgraduate degree or MBA; * Knowledge of customer service tools and various service modalities; * Familiarity with Microsoft Power BI; * Commercial and strategic mindset; * Teamwork, high energy level, commitment, and positivity; * Proactive behavior. **Additional Information** -------------------------- **Why live infinite possibilities alongside us?** * Medical and Dental Assistance; * Annual Variable Compensation (PPR); * Meal and Food Allowance; * Remote Work Allowance; * Life Insurance; * Home Insurance; * Private Pension; * Family Funeral Assistance; * Support Channel with Specialists (nutrition, psychology, gynecology, etc.); * Vaccination Campaign; * Wellhub; * Access to numerous courses on our Educa platform; * Healthy Pregnancy Program; * Extended Maternity and Paternity Leave; * Daycare Allowance; * Flexible Dress Code; * Birthday Day Off.
