**Job Description – Collections Supervisor** Supervise a collections-focused customer service team, ensuring goal achievement, service quality, and compliance with internal processes and established regulations. **Responsibilities** * Supervise and monitor the performance of the collections team * Track operational metrics (productivity, quality, results) * Support the team in meeting goals and deadlines * Provide guidance, feedback, and daily follow-up * Ensure proper use of systems and procedures * Address day-to-day operational issues **Requirements** * Prior experience in collections or customer service * Experience in team management or leadership is a plus * Strong communication skills, organization, and sense of responsibility * Basic computer and customer service system knowledge **Additional Information** * Employment type: CLT * Starting salary: R$ 2\.500,00 * Bonus up to: R$ 800,00 * Meal voucher: R$ 20,00 per day * Commuter allowance * Growth opportunities based on performance Job type: Full-time CLT Compensation: starting at R$2\.500,00 per month Benefits: * Health insurance * Dental insurance * Partnerships and commercial discounts * Life insurance * Meal voucher * Commuter allowance