Junior IT Support Analyst - Remote Work

Description

Job Summary: We are looking for a technology-passionate talent to work in infrastructure support, focusing on service delivery, problem resolution, and continuous improvement. Key Highlights: 1. Opportunity for technology and infrastructure enthusiasts. 2. Work focused on resolving tickets and proposing continuous improvements. 3. An environment that values interpersonal relationships and growth. **We seek candidates who enjoy taking on challenges.** We are looking for a technology-passionate talent focused on delivering high-quality support, solving problems, and driving continuous improvement! If you enjoy infrastructure, have experience in server environments, firewalls, virtualization, and serve as the technical reference for the Level 1 (N1) team, this opportunity may be for you! Here, the role goes beyond resolving tickets—we seek someone who also proposes improvements, acts preventively, and collaborates on evolving our IT infrastructure. **Attention:** **This position is fully remote. Our platform is undergoing an update that currently affects the visibility of remote job postings!** --------------------------------------------------------------------------------------------------------------------------------------------- **People with Disabilities and/or Rehabilitated Professionals—Your Talent Is Precious to Us!** We are committed to building a diverse and inclusive talent pool. We believe true innovation stems from diversity and inclusion. Our mission is to simplify life through technology and connectivity, and to achieve this, we value every individual contributing to our success. **We Cultivate a Growth-Oriented Environment:** Interpersonal relationships are highly valued. Determination to achieve results. Transparency in all our actions and communications. **Responsibilities and Duties** * Provide and resolve Level 2 technical tickets (hardware, software, networks, and operating systems). * Support physical and virtual servers (Windows Server, Linux, virtualization – Proxmox, VMware). * Maintain and configure firewalls (Fortigate, Sophos, among others). * Execute backup and restoration routines (preferably using Veeam). * Support and guide the Level 1 (N1\) support team. * Document procedures, solutions, and incidents in the ticketing system. * Participate in IT infrastructure improvement projects. * Support maintenance of email hosting systems (e.g., WHM, Postfix, Exim, Dovecot). **Requirements and Qualifications** * Currently pursuing or completed undergraduate degree in Information Technology or related fields. * Prior experience in Level 2 technical support\. * Knowledge of Windows/Linux servers, networking, and virtualization tools. * Experience with firewalls and email hosting environments. * Organizational skills, strong communication abilities, and capacity to prioritize tasks under pressure. **Preferred Qualifications:** * Knowledge of Proxmox and VMware. * Experience with backup tools such as Veeam. * Certifications in virtualization, firewall, or backup domains. * Basic understanding of information security. **Behavioral Profile:** * Proactivity and continuous willingness to learn. * Clear and pedagogical communication. * Organization and attention to detail. * Analytical capability and solution-oriented mindset. * Collaborative teamwork spirit. * Commitment to deadlines and service quality. **Additional Information** **Regarding benefits, we offer:** * RVI \- Incentive-based variable remuneration, * Profit and Results Sharing Program – PLR; * Daycare allowance; * Life insurance; * Meal allowance; * Food allowance; * Transportation allowance; * Mobility allowance; * Unimed health plan; * Dental plan; * Discounts at gyms (TotalPass); * C4Life; * Internet and mobile phone plans with discounts. Nice to meet you—we are Brasil TecPar! For three decades, we have pursued the exciting mission of **simplifying life through technology and connectivity**, transforming Brazil’s digital future. We are a diverse team of technology-passionate talents, united by our commitment to creating impactful solutions that improve people’s lives across the country. We are recognized by the ABRINQ Foundation as a child-friendly company. Additionally, we hold certifications including ISO 27001, KINDNS, the Brazilian GHG Protocol Program, and Move for Good! By Q2 2025, we grew by 70.5% and have already connected over 1 million customers nationwide. Today, we have more than 4,000 TecFriends spread across 8 Brazilian states. Every voice is valued, every idea is an opportunity to make a difference, and **every effort is recognized through biannual Profit and Results Sharing.** Here, you’ll have the freedom and support to explore your passions, develop your skills, and reach your full potential. More than connecting—we’re about constant evolution. Shall we go together? \#VemSerUmTecFriend