Customer Relationship Analyst

Description

Job Summary: As a Customer Relationship Analyst, you will be responsible for ensuring a positive customer experience by understanding their needs, resolving requests efficiently, and strengthening relationships—particularly regarding goods receipt. Key Highlights: 1. Frontline customer contact role 2. Focus on customer experience and satisfaction 3. Opportunity to strengthen customer relationships Position: Customer Relationship Analyst Luft Logistics is a Brazilian logistics solutions company with over 50 years of market presence, delivering comprehensive and customized services to major clients across diverse industries. With innovation, efficiency, and technology, Luft is a benchmark in complex, high-performance logistics operations. The company operates across three core business segments: Luft Healthcare: Specialized solutions for the pharmaceutical and healthcare industries, emphasizing safety, traceability, and compliance; Luft Agrobusiness: Dedicated agribusiness logistics serving the entire supply chain for agricultural inputs, fertilizers, and crop protection products; Luft Solutions: Integrated and customized solutions for various sectors, focusing on efficiency, technology, and cost reduction. We are seeking a Customer Relationship Analyst to serve on the frontline of customer interactions, ensuring a consistently positive experience across all touchpoints. This individual will understand customer needs, resolve requests promptly, and reinforce relationships—especially concerning goods receipt—through meetings and various communication tools. Responsibilities: Track requests and ensure timely responses to customers within established deadlines; Maintain clear and assertive communication, facilitating daily, weekly, and/or monthly alignment meetings to manage expectations and requests; Identify opportunities to improve the customer experience; Monitor service-level indicators and satisfaction metrics (e.g., NPS); Provide comprehensive support via phone calls, e\-mails, chats, WhatsApp, and other available communication channels in the department. Requirements: Bachelor’s degree completed or in progress in Business Administration, Communications, or related fields; Strong verbal and written communication skills; Empathetic, proactive, and results-oriented profile; Prior experience in customer service or customer relationship management; Proficiency in Microsoft Office Suite; Join Luft! If you identify with this challenge and meet the requirements, apply now and become part of the Luft Logistics team! Minimum Education Level: Bachelor’s Degree * Medical insurance * Dental insurance * Meal allowance * Transportation allowance * On-site meals * Life insurance * Shuttle service