Ipu Information Communication Technology Job Listings

JUNIOR CUSTOMER SUPPORT ASSISTANT - NOVA RUSSAS65051480480003120

Indeed

JUNIOR CUSTOMER SUPPORT ASSISTANT - NOVA RUSSAS

**WHO ARE WE?** Vexnet Telecom was founded in 1994 in the city of Nova Russas – CE. The company is the result of the effort and boldness of entrepreneurs who, from an early stage, bet on bringing technology and connectivity to the interior of the state. **ORGANIZATIONAL IDENTITY** MISSION: To be the most innovative brand with the largest number of customers connected through connectivity, consumption, and well-being solutions in the Northeast. VISION: To connect people and deliver the best experiences. VALUES: Cooperation: We possess the ability to work as a team to achieve our goals. Ownership mindset: We have a sense of belonging and act to grow together. Commitment: We take responsibility for every detail and deliver the best service and product. Honesty: We act with transparency, humility, and empathy in our relationships. We are looking for a Level 1 Support Assistant to work in the Customer Service area, with excellent communication skills, focus on ensuring perfect connectivity for our customers, agility in solving problems, and commitment to delivering outstanding service. **WHAT WILL BE YOUR CHALLENGES?** * Customer service via phone and chat (OMNI). * Processing requests such as upgrades, downgrades, changes of account holder, address changes, and technology migrations; * Handling processes initiated by in-person service (physical store), without direct customer contact in these cases; * Administrative and financial entries, such as fees, bill generation and adjustments; * Initial router and Wi-Fi configurations and basic unlocks; * Guidance on usage and activation of services and apps (My Vexnet, Vexnet Cameras, movie and series app); * Initial technical support for slow internet, disconnections, or no connectivity, in some cases; * Clarification of simple billing questions, bank slips, due dates, and reversals; * Basic support for debt negotiation; * Escalation of more complex requests to the responsible departments. **WHAT DO WE NEED FROM YOU?** * Completed high school education; * Intermediate computer knowledge; * Basic knowledge of network, router, and Wi-Fi configuration; * Ability to diagnose and solve problems; * Clear and empathetic communication: Ability to interact with customers in a friendly and efficient manner; * Ability to manage multiple simultaneous requests; * Ability to handle challenging situations calmly and efficiently; * Customer focus: Commitment to customer satisfaction, always seeking to provide appropriate and prompt solutions. **WHAT ARE WE LOOKING FOR?** * Preferred: Currently pursuing undergraduate studies in Systems Analysis and Development, Computer Science, or related fields. * Knowledge of telecommunications is a plus; * Familiarity with customer service systems (CRM); * Experience in technical support for internet service providers or telecommunications companies. * Analytical ability; * Ability to work independently; * Commitment to quality and service excellence. Come be a \#Vexlover!

Av. Joaquim Lopes Pedrosa, 2513 - Progresso, Nova Russas - CE, 62200-000, Brazil

FLEET ASSISTANT - AFFIRMATIVE POSITION ALSO OPEN TO PCD CANDIDATES - 10314264609958886147121

Indeed

FLEET ASSISTANT - AFFIRMATIVE POSITION ALSO OPEN TO PCD CANDIDATES - 103142

**Job Description:** This position is also intended for People with Disabilities (PCD). We value diversity and encourage applications from professionals of all backgrounds. Opportunities available for the following regions: Itapipoca – CE, Itapajé – CE, Acaraú – CE, Trairi - CE, Tianguá – CE, São Benedito – CE, Camocim - CE. Responsibilities include: \> Providing customer, fleet manager, and driver support with guidance and assistance in decision-making regarding fleet maintenance processes; \> Supporting driver users in fueling procedures, maintenance scheduling, and pick-up/delivery services; \> Monitoring service progress with providers, updating delivery forecast statuses in the system to ensure client fleet availability; \> Conducting technical visits to authorized repair shops for service audits, guiding adherence to client process policies, and evaluating service quality; \> Assessing the quality of services performed, labor, and parts supplied, ensuring all work complies with each client's specific policies; \> Planning and controlling the execution of preventive maintenance on clients' vehicle fleets; \> **Requirements:** High School Diploma – Completed; Technical/Professional Certification – Mechanics – Completed. Computer skills: \- Microsoft Office Suite – Intermediate level. Basic mechanical knowledge or professional qualification course in mechanics (diesel fleet/trucks); Proficiency with computers (Office Suite, Teams, and Outlook); Experience in customer service; Valid Class B Driver's License; Must have personal vehicle. \#FleetManagement \#CustomerService \#AutomotiveMaintenance \#ServiceAuditing \#OperationalControl \#ManpowerJobs **Minimum Education Level:** High School **Working Hours:** Work schedule: Monday to Friday – 08:00 to 18:00 – 1 hour and 30 minutes break **Benefits:** Meal Voucher; Food Voucher; Transportation Voucher; Medical Insurance; Dental Insurance; Life Insurance. *Apply through the Divulga Vagas portal!* Follow Divulga Vagas on Instagram: @divulgavagas.oficial

Praça Joaquim Bastos Gonçalves, 1 - São Benedito, CE, 62370-000, Brazil

HUMAN RESOURCES ASSISTANT POSITION64526699146753122

Indeed

HUMAN RESOURCES ASSISTANT POSITION

**Main activities:** * Manage and maintain corporate benefits; * Control and keep updated partnerships with companies and institutions; * Administer the electronic time tracking system; * Organize and maintain physical and digital document archives; * Provide support for recruitment and selection activities; * Assist in the onboarding process of new employees; * Perform administrative and operational tasks related to the HR department; * Support various departmental activities as required and directed by leadership. **Requirements:** * High school diploma (preferred: pursuing or completed higher education in Administration, HR, or related fields). * Basic knowledge of Office suite (Word, Excel, PowerPoint). * Previous experience in HR or administrative roles is desirable. * Good communication and organizational skills. **Benefits:** * Health insurance * Life insurance * Partnerships with local companies **Working hours:** * 44 hours per week * Monday to Saturday

Av. Joaquim Lopes Pedrosa, 2513 - Progresso, Nova Russas - CE, 62200-000, Brazil

Indeed

Sales Promoter i (35)

Description: Apply quickly via email: Requirements and qualifications: * Bachelor's degree in Administration, Marketing, or related fields * Minimum of 1 year of experience in sales or customer service * Strong verbal communication and negotiation skills * Availability to work in shifts (morning, afternoon, and weekends) Desirable: * Previous experience in retail sales or customer service * Knowledge of upselling and cross-selling techniques * Proficiency in CRM tools (e.g.: Salesforce, RD Station) * Ability to analyze sales data and propose improvements Responsibilities and duties: * Achieve a 15% monthly increase in sales at point-of-sale locations * Reduce average customer service time by 10% * Improve lead conversion rate by 20% * Directly impact customer satisfaction, reflected in NPS scores Benefits: Meal allowance of R$ 23.00, Transportation allowance of R$ 115.00, Fuel allowance of R$ 200.00 Working hours: 08:00 12:00 14:00 18:00 (Mon to Fri) 08:00 12:00 (Sat) Knowledge: Education: High School - Complete 2511130202461319425

Praça Joaquim Bastos Gonçalves, 1 - São Benedito, CE, 62370-000, Brazil

Young Apprentice - Administrative Resolvi Vigilância64229888170626124

Indeed

Young Apprentice - Administrative Resolvi Vigilância

The apprentice will carry out the following activities: * Stock control * Order control * Contact with employees * Filling out other reports * High school in progress or completed * Basic computer knowledge Workload: 1:00 PM to 5:00 PM Salary: R$ 663.39 Benefits: Transportation voucher + Meal allowance Type of position: Apprentice Payment: R$663.39 per month Selection question(s): * Please provide your date of birth * Please inform if you are available to work in the morning shift.

Av. Joaquim Lopes Pedrosa, 2513 - Progresso, Nova Russas - CE, 62200-000, Brazil

R$663/biweek

Ibiapina - Sales Consultant - Varjota/CE64178597044866125

Indeed

Ibiapina - Sales Consultant - Varjota/CE

**Description:** High school diploma; Previous experience in sales area desirable, preferably with external retail sales; Desirable skills in negotiation, argumentation and closing sales; Good communication and ability to build customer relationships; Organization and discipline to follow visit schedules and meet established targets; Ability to work focused on results and customer orientation; Basic knowledge of digital tools and use of sales applications; CNH category A and availability for daily travel; Proactive in performing post\-sale actions and efficiently resolving customer demands. Work in the sales department representing Ibiapina/Braveo with small retailers, according to the assigned customer portfolio. Conduct in\-person visits following a pre\-established route, completing the working day and closing sales in line with departmental goals and targets. Implement merchandising actions at the point of sale, aligned with partner suppliers' and manufacturers' strategies and practices. Strengthen customer relationships, promoting a solid and long\-term partnership. Monitor the entire sales process, from order to delivery and payment, ensuring successful completion of each transaction. Act proactively in post\-sales, providing support and solutions whenever necessary. 2510170202241814716

Av. Pres. Castelo Branco, 2657 - Araras, Varjota - CE, 62265-000, Brazil