Copel Customer Service Representative

Description

Job Summary: The Customer Service Representative is responsible for providing customer service, delivering information, clarifying doubts, and resolving issues proactively and empathetically. Key Highlights: 1. Customer service focused on information provision and problem resolution 2. Handling diverse situations requiring proactivity and empathy 3. Developing communication skills in customer service The Customer Service Representative role involves providing customer service, delivering information, clarifying doubts, and resolving issues. The professional must possess strong communication skills, be proactive, and demonstrate empathy when handling diverse situations. High school diploma required; Minimum age: 18 years; Strong communication skills. **Work schedule:** 44 hours per week (8 hours daily) Monday to Thursday: 8 AM to 6 PM \- 1-hour lunch break Friday: 8 AM to 5 PM \- 1-hour lunch break Saturdays: occasional training sessions or on-call shifts (8 AM to 12 PM) **Compensation:** 2080 \+ VT Meal allowance (BRL 500.94\) Dental assistance Childcare allowance (BRL 256.51\) Attendance bonus (up to BRL 200.00\) Sesc partnership Payment: BRL 2,080.00 per month Benefits: * Dental assistance * Meal allowance * Transportation allowance Selection question(s): * Please provide a brief summary of your experience in public-facing customer service. Education: * High school diploma (Mandatory) Work location: On-site