ADMINISTRATIVE ASSISTANT FOR SERVICES

Description

Job Summary: Professional responsible for customer service, service order management, billing, spare parts inventory control, file organization, and administrative support to management and the technical department. Key Highlights: 1. Customer service and full management of service orders 2. Billing, warranty control, and PMPs 3. Administrative and technical-operational support **Job Description:** ---------------------- Provide customer service (internal or external); Open and close service orders (S.O.); Forward weekly closed S.O. numbers to the sales secretary for customer satisfaction surveys; Record work and hours on S.O.s; Monitor S.O. reports; Issue and manage warranty, maintenance, and PMP processes; Prepare and issue DTACs; Bill S.O.s to customers, as well as warranties, PMPs, and maintenance services; Organize and label spare parts inventory for warranties; Keep document and S.O. files up to date for future audits; Send documents to JD; Separate warranty parts for scrapping upon JD’s request; Complete the monthly control spreadsheet (month-end closing); Manage the Ecofrotas system to generate NF reports; Register third-party NFs in S.O.s; Respond to management requests (reports, information, etc.); Control and distribute PPEs; Monitor and perform loading/unloading checklists for new equipment and for equipment under maintenance in the workshop; when necessary, prepare TCAT for the insurance company; Monitor and track technical department training at JDU; Weekly monitor the JD portal and PMP publications; Negotiate service fees with customers; Monitor time card report. **Essential Requirements:** ------------------------------ Completed high school education **Desirable Requirements:** -------------------------- CNH - National Driver's License Relevant work experience **Employment Type:** -------------------------- CLT **PwD:** -------- YES **Benefits:** --------------- Profit and Results Sharing Program (PLR) Health Insurance Plan (Unimed) Dental Insurance Plan (DentalUni) Meal Voucher Childcare Assistance WellHub Life Insurance Mental Health and Well-being Programs Pharmacy and SESC Benefits Discounts at educational institutions And others **Work Location:** ---------------------- M. A. MAQUINAS AGRICOLAS LTDA.