Relationship Assistant

Description

We are looking for a Relationship Assistant to provide customer service, ensuring an agile, welcoming, and effective experience. This person will be responsible for maintaining close relationships, understanding needs, tracking requests, and ensuring that every interaction strengthens trust in the company. **Responsibilities:** * Attend customers via WhatsApp, e\-mail, and phone, providing support with agility and cordiality. * Record and monitor tickets, requests, and demands until resolution. * Keep customers informed about status, deadlines, and important updates. * Support post\-service follow\-up processes. * Identify opportunities to improve customer experience and report them to the team. * Update information and activities in internal systems. * Ensure organization and accuracy in communication. **Requirements:** * Experience in customer service, relationship management, or support. * Strong written and verbal communication skills. * Organization, proactivity, and sense of urgency. * Ability to solve problems and handle simultaneous demands. * Basic knowledge of digital tools (CRM, WhatsApp Web, e\-mail, spreadsheets). * Technology proficiency. **Desirable requirements (a plus):** * Experience in fintechs, payment methods, or financial institutions. **We are looking for someone who:** * Provides attentive, welcoming, and people\-centered service. * Builds trust through transparency and accountability. * Is adaptable, learns quickly, and handles change well. * Thinks comprehensively, anticipating impacts and needs. * Thinks innovatively, proposing different solutions and continuous improvements. **What we offer:** * Meal allowance * Transportation allowance * Health insurance * Wellhub * Conexa Saúde **Additional information:** * Employment type: CLT * Work model: 100% in\-person in the city of Umuarama/PR