IT Assistant | Ipojuca PE

Description

Job Summary: We are seeking an IT professional to provide on-site and remote technical support to employees and infrastructure equipment, including network, hardware, and AV. Key Highlights: 1. Comprehensive technical support for end users and infrastructure. 2. Working in an environment that values inclusion and sustainability. 3. Opportunity to make a difference in a global company. Job Description: We are looking for a candidate to join our IT team, responsible for providing support to our employees and infrastructure equipment (including network-related equipment) on-site at Schneider Electric’s facilities. **Responsibilities:** * Provide Desk Side support to end users when incidents cannot be resolved remotely via the Service Desk. * Deliver HW Break & Fix support to end users when hardware incidents require replacing the entire defective unit with an equivalent one. * Support asset tracking services for Schneider’s workplace equipment. * Ensure the CMDB is updated to reflect accurate and necessary data for new equipment deployments, equipment reassignments, equipment returns, etc. * Provide Hands & Eyes support to execute technical task requests on infrastructure equipment under the control of the remote administration team. * Deploy and manage non-networked printers, storage devices, and various peripherals. * Provide audiovisual equipment support, technical support for special events such as annual meetings, board meetings, and training sessions — for both internal/external end users — and deliver support, installation, relocation, and disposal of IT materials. * Provide on-site and/or remote physical support to end users at remote locations. (External) Brazilian Portuguese Qualifications: **Requirements:** * Bachelor’s degree in Computer Science or related fields; * Experience in end-user support; * Flexibility to work flexible hours; * Desired knowledge of ServiceNow, Android and iOS, SCCM, DHCP, DNS, McAfee, MS Outlook, Office 365, and ITSM tools; * Technical understanding of IT services (networking, hardware, cloud computing, etc.); * Strong interpersonal skills with internal and external customers; * Willingness to work 100% on-site in Ipojuca/PE. (External) Brazilian Portuguese Company Boiler Plate: **Looking to make an IMPACT with your career?** When considering joining a new team, culture matters. At Schneider Electric, our values and behaviors form the foundation for building a culture of excellence that supports business success. We believe our values — IMPACT: Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork — start with each of us. IMPACT is also your invitation to join Schneider Electric, where you can help transform sustainability ambitions into action — regardless of your role. It’s a call to align your career with the ambition of achieving a more resilient, efficient, and sustainable world. We seek IMPACT Makers — exceptional individuals who turn sustainability ambitions into actions spanning automation, electrification, and digitalization. We believe everyone has the potential to become an IMPACT Maker, and we celebrate them every day. Become an IMPACT Maker at Schneider Electric — apply today! Global revenue of €40 billion \+9% organic growth More than 150\.000 employees across 100+ countries You must submit an online application to be considered for any position with us. This position will remain posted until filled. *Schneider Electric aspires to be the most inclusive and caring company in the world, offering equitable opportunities to all, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We reflect the diversity of the communities where we operate, and "inclusion" is one of our core values. We believe our differences make us stronger — both as a company and as individuals — and we are committed to advancing inclusion in everything we do.* *At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe trust is a fundamental value. Our Trust Charter is our Code of Conduct and reflects our commitment to ethics, safety, sustainability, quality, and cybersecurity — underpinning every aspect of our business and our readiness to act and respond with respect and good faith toward all our stakeholders. You can learn more about our Trust Charter* *here**.* *Schneider Electric is an Equal Opportunity Employer. Our policy is to provide equal employment and advancement opportunities in all areas of recruitment, hiring, training, transfer, and promotion to all qualified individuals, regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other characteristic or legally protected conduct.*